Branch Service Leader: Teller & Member Experience

FAIRWINDS Credit Union; Olive Branch (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

Health Savings Account $700 annual

Maternity leave program

Medical, dental, vision, disability, &

Job summary

FAIRWINDSCredit Union serving members in the region is seeking a Member Services Manager at our Longwood branch. You will lead and develop a team of frontline MSRs, ensuring exceptional service, smooth operations, and alignment with The FAIRWINDS Way.

As Manager on Duty when needed, you’ll balance teller operations, coaching, and cross-selling targeted financial solutions, while safeguarding assets and upholding regulatory practices. Join a purpose-driven culture with strong growth opportunities.

Qualifications

• Proven leadership in a financial institution.
• Strong knowledge of teller operations, branch procedures, and regulatory compliance.
• You’re a motivator and mentor, passionate about developing others and creating a high-performing team
• Excellent interpersonal and problem-solving skills
• Ability to balance service, operations, and performance goals in a fast-paced environment
• Detail-oriented with a commitment to accuracy, integrity, and accountability
• A genuine passion for helping others achieve financial success

Responsibilities

• Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training
• Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing
• Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries
• Execute coaching and development activities to help team members meet or exceed performance expectations
• Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs
• Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian
• Support members with account inquiries, service needs, and transaction assistance
• Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes

Skills

Leadership

Teller operations

Regulatory compliance

People development

Customer service

Cross-selling

Job description

FAIRWINDSCredit Union serving members in the region is seeking a Member Services Manager at our Longwood branch. You will lead and develop a team of frontline MSRs, ensuring exceptional service, smooth operations, and alignment with The FAIRWINDS Way.

As Manager on Duty when needed, you’ll balance teller operations, coaching, and cross-selling targeted financial solutions, while safeguarding assets and upholding regulatory practices. Join a purpose-driven culture with strong growth opportunities.