Branch Service Supervisor - Longwood

FAIRWINDS Credit Union; Olive Branch (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

11 paid holidays

6% 401(k) match

Health Savings Account $700 annual

Maternity leave program

Medical, dental, vision, disability, &

Job summary

FAIRWINDSCredit Union serving members in the region is seeking a Member Services Manager at our Longwood branch. You will lead and develop a team of frontline MSRs, ensuring exceptional service, smooth operations, and alignment with The FAIRWINDS Way.

As Manager on Duty when needed, you’ll balance teller operations, coaching, and cross-selling targeted financial solutions, while safeguarding assets and upholding regulatory practices. Join a purpose-driven culture with strong growth opportunities.

Qualifications

• Proven leadership in a financial institution.
• Strong knowledge of teller operations, branch procedures, and regulatory compliance.
• You’re a motivator and mentor, passionate about developing others and creating a high-performing team
• Excellent interpersonal and problem-solving skills
• Ability to balance service, operations, and performance goals in a fast-paced environment
• Detail-oriented with a commitment to accuracy, integrity, and accountability
• A genuine passion for helping others achieve financial success

Responsibilities

• Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training
• Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing
• Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries
• Execute coaching and development activities to help team members meet or exceed performance expectations
• Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs
• Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian
• Support members with account inquiries, service needs, and transaction assistance
• Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes

Skills

Leadership

Teller operations

Regulatory compliance

People development

Customer service

Cross-selling

Job description

• Retail Banking
• Full-Time
• Requisition #: TELLE003081

Description

Financial Freedom Happens Here – and it starts with YOU.

AtFAIRWINDSCredit Union, we’re more than a workplace; we’re a team on a mission. As aMember Services Managerat our Longwood branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and teammates.

Your Role in Our Mission:

Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training

Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing

Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries

Execute coaching and development activities to help team members meet or exceed performance expectations

Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs

Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian

Support members with account inquiries, service needs, and transaction assistance

Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes

• Live and model TheFAIRWINDSWay values in everything you do

What Makes You a Great Fit:

Proven leadership in a financial institution

Strong knowledge of teller operations, branch procedures, and regulatory compliance

You’re a motivator and mentor, passionate about developing others and creating a high-performing team

Excellent interpersonal and problem-solving skills

Ability to balance service, operations, and performance goals in a fast-paced environment

Detail-oriented with a commitment to accuracy, integrity, and accountability

A genuine passion for helping others achieve financial success

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

AboutFAIRWINDSCredit Union
AtFAIRWINDSCredit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through TheFAIRWINDSWay, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work,FAIRWINDSis a top workplace where your purpose matters and your growth is supported every step of the way!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.