Branch Service Leader: Elevate Customer Experience & Teams

Zions Bank; Kaysville (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Life and disability insurance

Paid parental leave and adoption aid

Health Savings Account (HSA) / Flex (F

Job summary

Zions Bank is seeking a Branch Service Manager to lead the branch service, sales and operations team. You will mentor staff, handle complex client issues, and ensure regulatory compliance while driving customer experience and branch growth.

The role emphasizes coaching, process improvement, and collaboration with the Branch Manager to meet strategic goals. Open until filled, with full-time hours and employee benefits included.

Qualifications

• Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.
• Knowledge of the banking industry, processes, procedures, regulations and products.
• Knowledge of lending process and procedures.
• Strong customer service, relationships building, sales and management skills.
• Able to handle various client concerns and problems.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs, i.e. word processing, spreadsheets etc.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.

Responsibilities

• Manage the branch service, sales and operations functions to achieve the strategic goals of the branch in coordination with a Branch Manager.
• Regularly makes substantially weighted recommendations regarding: interviewing, selecting, hiring, performance evaluations, advancement and termination of employees.
• Be responsible for training, coaching and mentoring employees.
• Resolve and respond to client service issues, complex client complaints and questions.
• Direct the work of managed employees.
• Recommend promotions or other changes in employee status, handle employee complaints and grievances, discipline employees, and determine the approach used by employees to do assigned tasks.
• Monitor and/or implement legal compliance measures; as well as ensure the branch is in compliance with all bank policies, procedures, and safety standards.
• Provide sales leadership, through their own production, as well as the oversight of sales and services tasks.
• Have discretion to perform approvals and overrides within their authority.
• Be involved in planning long- or short-term operational, sales and customer experience goals.
• Investigate and researches operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the company.
• Represent the branch in handling complaints, arbitrating disputes or resolving grievances.
• Perform other duties as assigned.

Skills

Customer service

Sales

Management

Communication

Leadership

Education

High school diploma

Job description

Zions Bank is seeking a Branch Service Manager to lead the branch service, sales and operations team. You will mentor staff, handle complex client issues, and ensure regulatory compliance while driving customer experience and branch growth.

The role emphasizes coaching, process improvement, and collaboration with the Branch Manager to meet strategic goals. Open until filled, with full-time hours and employee benefits included.