Branch Service Lead — Client-Focused Teller Coach

KeyCorp; Roe Park (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Cortlandt Manor, NY. You will act as a resource for complex client servicing issues and coach tellers to improve client experience and branch operations.

As a primary troubleshooter, you’ll help identify financial needs and guide clients toward bankers for deeper wellness conversations, while ensuring regulatory compliance and accurate cash handling.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate.
• Coaches tellers to enhance client experience and operations.
• Identify and resolve complex client servicing issues and transition to Banker when needed.
• Manage branch teller line duties, scheduling, and regulatory procedures.

Skills

Client relationship skills

Cash handling

Leadership

Teamwork

Time management

Sales and service

Education

High School Diploma

GED

Tools

Windows-based PC

Calculator

Job description

KeyBank is seeking a Lead Teller in Cortlandt Manor, NY. You will act as a resource for complex client servicing issues and coach tellers to improve client experience and branch operations.

As a primary troubleshooter, you’ll help identify financial needs and guide clients toward bankers for deeper wellness conversations, while ensuring regulatory compliance and accurate cash handling.