Branch Security Sales Manager: Lead Growth & Service

Wesco; Westwood (MA); On-site; USD 85,000 - 130,000; Full time

Job summary

Wesco in the United States is seeking a Manager – Branch (Security Sales) to lead daily operations of a B2B small-scale retail location within the Communications and Security Solutions division. You will drive sales, supervise staff, manage inventory and ensure superior customer service at the branch.

You will oversee budgeting, workload planning, safety compliance, and partnerships with top accounts, while coordinating events and local tradeshow activities to expand walk-in traffic and

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree – Sales, Business Administration, Engineering, or relevant field preferred.
• 5-7 years prior professional sales experience in related industry.
• 1-3 years prior experience with managing a team.
• Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources.
• Demonstrated verbal, written, analytical, persuasion and interpersonal skills.
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to exercise teamwork, leadership, and flexibility.
• Excellent time management and computer skills.

Responsibilities

• Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
• Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
• Hire, train, develop, and supervise a small team of non-management employees.
• Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
• Coordinate staffing schedules and conduct weekly staff meetings.
• Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
• Network to improve the presence and reputation of the branch and the company.
• Stay abreast of the competition and emerging technologies.
• Identify current and future customer requirements by establishing rapport with existing and potential customers. Develop and maintains relationships with top accounts.
• Ensure customer (in person) visits are scheduled regularly with the designated OSR.
• Address customer concerns and ensure best possible outcome.
• Develop strategies to expand walk in traffic and optimize profitability.
• Analyze/monitor inventory/ stock movement.
• Plan & organize customer events, local tradeshow needs, seminars and supplier counter days.
• Create protocols to protect the store including theft management.

Skills

Sales leadership

Staff management

Customer service

Budgeting

Strategic planning

Negotiation

Communication

Training

Development

Time management

Safety compliance

Education

Bachelor's degree or higher in Sales, Business Administration, Engineering, or relevant field

Job description

Wesco in the United States is seeking a Manager – Branch (Security Sales) to lead daily operations of a B2B small-scale retail location within the Communications and Security Solutions division. You will drive sales, supervise staff, manage inventory and ensure superior customer service at the branch.

You will oversee budgeting, workload planning, safety compliance, and partnerships with top accounts, while coordinating events and local tradeshow activities to expand walk-in traffic and