Manager - Branch (Security Sales)

Wesco; Westwood (MA); On-site; USD 90,000 - 140,000; Full time

Job summary

Wesco in Westwood, MA seeks a Manager - Branch (Security Sales) to lead daily operations of a B2B retail location within the Communications and Security Solutions division. You will manage staff, merchandise, and finances, driving sales and customer service to meet key results and company strategy.

The role combines leadership with hands-on duties in warehouse and store operations, focusing on top accounts, scheduling, safety, and inventory control while expanding walk-in traffic and

Qualifications

• Bachelor's degree preferred in Sales, Business, Engineering, or related field.
• 5-7 years of professional sales experience in related industry.
• 1-3 years of prior team leadership/management experience.
• Strong knowledge of business planning, resource allocation, and coordination.
• Excellent verbal, written, analytical, persuasion and interpersonal skills.
• Knowledge of customer service principles and satisfaction evaluation.
• Ability to lead, work in a team, and adapt to change.
• Excellent time management and computer skills.

Responsibilities

• Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
• Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
• Hire, train, develop, and supervise a small team of non-management employees.
• Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
• Coordinate staffing schedules and conduct weekly staff meetings.
• Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
• Network to improve the presence and reputation of the branch and the company.
• Stay abreast of the competition and emerging technologies.
• Identify current and future customer requirements by establishing rapport with existing and potential customers. Develop and maintains relationships with top accounts.
• Ensure customer (in person) visits are scheduled regularly with the designated OSR.
• Address customer concerns and ensure best possible outcome.
• Develop strategies to expand walk in traffic and optimize profitability.
• Analyze/monitor inventory/ stock movement.
• Plan & organize customer events, local tradeshow needs, seminars and supplier counter days.
• Create protocols to protect the store including theft management.

Skills

Sales leadership

Staff management

Customer service

Strategic planning

Communication skills

Time management

Analytical skills

Teamwork

Interpersonal skills

Education

Bachelor's degree in Sales/Business Administration/Engineering or relevant field

High School Diploma or equivalent

Tools

MS Office

Job description

As the Manager - Branch (Security Sales), you will be responsible for the overall management of the daily operations of a B2B small-scale retail location in our Communications and Security Solutions division. You will manage staff, finances, merchandise, and drive sales and customer service. You will ensure best practices and quality standards are met to achieve key results and support company strategies. You will have an integrated leadership role including, but not limited to, warehouse and customer service duties. You will support a branch with a $1M - $5M revenue or less.

Responsibilities

• Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
• Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
• Hire, train, develop, and supervise a small team of non-management employees.
• Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
• Coordinate staffing schedules and conduct weekly staff meetings.
• Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
• Network to improve the presence and reputation of the branch and the company.
• Stay abreast of the competition and emerging technologies.
• Identify current and future customer requirements by establishing rapport with existing and potential customers. Develop and maintains relationships with top accounts.
• Ensure customer (in person) visits are scheduled regularly with the designated OSR.
• Address customer concerns and ensure best possible outcome.
• Develop strategies to expand walk in traffic and optimize profitability.
• Analyze/monitor inventory/ stock movement.
• Plan & organize customer events, local tradeshow needs, seminars and supplier counter days.
• Create protocols to protect the store including theft management.

Qualifications

• High School Degree or Equivalent required; Bachelors Degree - Sales, Business Administration, Engineering, or relevant field preferred
• 5-7 years prior professional sales experience in related industry
• 1-3 years prior experience with managing a team
• Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources
• Demonstrated verbal, written, analytical, persuasion and interpersonal skills
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Ability to exercise teamwork, leadership, and flexibility
• Excellent time management and computer skills

Working Environment: Outside Sales - Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.

Physical Expectations: Employee required to sit and drive a vehicle to perform their job.

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