Branch Sales & Service Specialist

First Citizens; Elbow Lake (MN); On-site; USD 26,000 - 35,000; Full time

Job summary

First Citizens Bank in Minnesota is seeking a Sales and Service Representative to process transactions and handle customer service requests in-branch. The role supports branch sales by identifying and referring opportunities to bank partners and by delivering education on bank capabilities and available tools.

The candidate should have a High School Diploma or GED and at least 6 months of customer service experience, plus 1+ years in high-volume cash handling.

Qualifications

• Minimum required education and experience: High School Diploma or GED and 6 months of customer service experience.
• 1+ years of recent, high-volume cash-handling ($USD).
• Familiarity with retail banking products and services.
• Ability to listen, ask insightful questions and address customer needs.

Responsibilities

• Process transactions and customer service requests in the branch.
• Identify and refer sales opportunities to bank partners.
• Foster partnerships to deliver value for customers and colleagues.
• Follow regulations, policies, and training deadlines to manage risk.

Skills

Communication

Customer service

Adaptability

Teamwork

Flexibility

Agility

Financial literacy

Education

High School Diploma or GED

Job description

First Citizens Bank in Minnesota is seeking a Sales and Service Representative to process transactions and handle customer service requests in-branch. The role supports branch sales by identifying and referring opportunities to bank partners and by delivering education on bank capabilities and available tools.

The candidate should have a High School Diploma or GED and at least 6 months of customer service experience, plus 1+ years in high-volume cash handling.