Branch Sales & Service Specialist

First Citizens; Bedford (VA); On-site; USD 26,000 - 30,000; Full time

Job summary

First Citizens Bank in Bedford, VA seeks a friendly Sales and Service Representative to process transactions and respond to customer requests. You will educate customers about bank capabilities and refer sales opportunities to the appropriate partner.

Successful candidates demonstrate strong communication, empathy, adaptability, teamwork and a customer-first mindset. The role supports branch sales goals and requires compliance with bank policies and accuracy in daily operations.

Qualifications

• High School Diploma or GED with at least 6 months of customer service experience.
• Strong communication and interpersonal skills.
• Ability to learn quickly and adapt to new information and technology.
• Team player capable of collaborating with branch staff and other teams.

Responsibilities

• Handle customer transactions and service requests in the branch.
• Identify sales opportunities and refer customers to the right bank partner.
• Maintain regulatory and policy compliance in daily operations.
• Build productive relationships with customers and teammates.

Skills

Customer service

Communication

Adaptability

Teamwork

Attention to detail

Financial literacy

Retail banking knowledge

Transaction processing

Education

High School Diploma or GED

Job description

First Citizens Bank in Bedford, VA seeks a friendly Sales and Service Representative to process transactions and respond to customer requests. You will educate customers about bank capabilities and refer sales opportunities to the appropriate partner.

Successful candidates demonstrate strong communication, empathy, adaptability, teamwork and a customer-first mindset. The role supports branch sales goals and requires compliance with bank policies and accuracy in daily operations.