Client-Focused Banking Sales & Service Specialist

First Citizens Bank; Larned (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Job summary

First Citizens Bank is seeking a Sales and Service Representative to handle branch transactions and customer inquiries. You will educate customers on bank capabilities, tools, and resources while supporting sales efforts by identifying and referring opportunities to partners.

Successful candidates will demonstrate communication, customer service, adaptability, teamwork, flexibility and agility, with a focus on accuracy and compliance in daily operations.

Qualifications

• High School Diploma or GED with at least 6 months of customer service experience.

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities.
• Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
• Comply with regulations, bank policies, procedures and delegated authorities to manage risk.
• Complete required training by established deadlines.
• Perform general office management duties to ensure operational efficiency.

Skills

Interpersonal

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to handle branch transactions and customer inquiries. You will educate customers on bank capabilities, tools, and resources while supporting sales efforts by identifying and referring opportunities to partners.

Successful candidates will demonstrate communication, customer service, adaptability, teamwork, flexibility and agility, with a focus on accuracy and compliance in daily operations.