Branch Sales & Service Leader

FNB Corporation; York (York County); On-site; USD 55,000 - 75,000; Full time

Job summary

F.N.B. Corporation in York, PA is seeking an Assistant Branch Manager to lead a retail sales team, manage branch operations, and drive referral-based growth. The role emphasizes customer service excellence and adherence to bank policies while supporting a dynamic sales environment.

The incumbent will develop referral networks, coach staff, and ensure accurate data entry for referrals and customer records, while handling standard teller tasks and operational duties as needed.

Qualifications

• High School or GED required.
• 2 years of related experience required.
• Knowledge of banking policies, consumer products and services.
• Excellent customer service and communication skills.

Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs; cross-sell bank products and services.
• Input and maintain referrals, customers, and applicants using branch technology; manage lifecycle of relationships according to consumer bank standards.
• Assist with daily sales activity through staff coaching, pre-shift sales huddles, and monitoring sales results.
• Perform traditional teller transactions as needed.
• Coordinate operational duties: scheduling, workflow, supplies, opening/closing, vault cash management; ensure adherence to policies.
• Adhere to risk management and regulatory compliance requirements.

Skills

Excellent customer service

Excellent communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

MS Word

MS Excel

MS PowerPoint

Sales experience

Knowledge of banking policies

Sales and customer service skills

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation in York, PA is seeking an Assistant Branch Manager to lead a retail sales team, manage branch operations, and drive referral-based growth. The role emphasizes customer service excellence and adherence to bank policies while supporting a dynamic sales environment.

The incumbent will develop referral networks, coach staff, and ensure accurate data entry for referrals and customer records, while handling standard teller tasks and operational duties as needed.