Branch Sales & Service Leader

Cathay Bank; Las Vegas (NV); On-site; USD 34,000 - 40,000; Full time

Job summary

Cathay Bank in Las Vegas, NV is seeking a Branch Supervisor to support branch sales goals and oversee customer service and daily operations. You will lead Relationship Bankers and Operations staff to uphold a service-driven sales culture and ensure policy compliance.

The role emphasizes staff development, performance coaching, and cross-functional collaboration with managers to onboard customers and promote products. A college degree and 3–5 years of supervisory banking experience are preferred.

Qualifications

• College degree a plus.
• Three to five years’ experience in a similar capacity with management/supervisory responsibilities.
• Thorough knowledge of bank policies and procedures.
• General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
• Direct sales experience desired.
• Computer experience (Microsoft Word, Excel, Outlook) required.
• Good management skills with emphasis on planning, organization and scheduling.
• Excellent verbal and written communication skills.
• Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.

Responsibilities

• Support branch sales goals and oversee customer service levels and branch operations.
• Supervise Relationship Bankers and Operations staff.
• Promote quality customer service and staff development.
• Ensure regulatory compliance and adherence to bank policies.

Skills

Customer service

Branch management

Bank policies

Office software

Sales experience

Communication

Bilingual English/Chinese

Education

College degree

Job description

Cathay Bank in Las Vegas, NV is seeking a Branch Supervisor to support branch sales goals and oversee customer service and daily operations. You will lead Relationship Bankers and Operations staff to uphold a service-driven sales culture and ensure policy compliance.

The role emphasizes staff development, performance coaching, and cross-functional collaboration with managers to onboard customers and promote products. A college degree and 3–5 years of supervisory banking experience are preferred.