Branch Sales Manager - Hybrid/Remote Growth

STATE DEPARTMENT FEDERAL CREDIT UNION; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with up to 4% match

Paid holidays

Tuition reimbursement

Gym reimbursement

Parking incentives

Team bonding events

Job summary

STATE DEPARTMENT FEDERAL CREDIT UNION is seeking a Branch Sales Manager to lead branch performance, culture, and strategic direction. You will drive sustainable growth, deliver exceptional member experiences, and ensure operational excellence across branch functions.

You will oversee daily operations, coach staff, strengthen member relationships, manage the branch budget, and work with internal teams to meet financial, service, and compliance goals while maintaining high standards of member

Qualifications

• Minimum three years in credit union or related financial services.
• Two years of supervisory/management experience in sales and service.
• Knowledge of credit union policies and cash handling procedures.
• Strong communication and organizational skills.

Responsibilities

• Leads branch staff through hiring, onboarding, coaching, performance management and development.
• Oversees daily branch operations for efficient workflows and policy adherence.
• Maintains knowledge of products and promotions to support staff and members.
• Ensures high-quality member service across all product lines and channels.
• Responds to member concerns and resolves issues within guidelines.
• Monitors cash operations, balancing and reconciliation with security compliance.
• Partners with internal departments to maintain records and manage risk.
• Communicates updates and priorities through staff meetings and ongoing briefings.
• Manages the branch budget and expenses to meet financial goals.

Skills

Supervisory experience

Cash management

Verbal communication

Written communication

Organizational skills

Customer service leadership

Education

Associate’s degree in finance or related field

Job description

STATE DEPARTMENT FEDERAL CREDIT UNION is seeking a Branch Sales Manager to lead branch performance, culture, and strategic direction. You will drive sustainable growth, deliver exceptional member experiences, and ensure operational excellence across branch functions.

You will oversee daily operations, coach staff, strengthen member relationships, manage the branch budget, and work with internal teams to meet financial, service, and compliance goals while maintaining high standards of member