Branch Sales Leader for Member Experience

Purdue Federal Credit Union; Lafayette (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Purdue Federal Credit Union is seeking a Sales Manager to lead a branch with a focus on delivering extraordinary member experiences and meeting sales, service, and lending goals. You will coach staff, drive member engagement, and collaborate with internal teams to provide holistic solutions.

The role emphasizes staff development, operational accuracy, and compliance while fostering a culture of trust and accountability within a dynamic retail banking environment.

Qualifications

• Education: High School Diploma or Equivalent or better.
• Preferred: Bachelor’s Degree or better in Business Administration or related field.

Responsibilities

• Lead the branch in delivering an extraordinary and effortless member experience with service quality as the top strategic focus.
• Model exemplary service behaviors and mentor staff in communication, needs discovery, follow-through, and relationship development.
• Resolve escalated member issues with empathy, urgency, and care while reinforcing long-term trust.
• Monitor the overall member experience through observations, coaching, and feedback channels.
• Drive branch production goals through coaching and intentional sales leadership.
• Guide staff on asking meaningful questions, uncovering needs, and recommending appropriate products and services.
• Implement campaigns, promotions, and outbound call initiatives that support relationship growth.
• Build partnerships with internal departments to support holistic member solutions.
• Lead the branch lending experience to ensure accuracy, speed, and member satisfaction.
• Originate, process, and close loans with minimal errors, reducing friction and inconvenience.
• Coach branch lenders to improve confidence, quality, and understanding of lending processes.
• Maintain annual Lending Certification and ensure staff adhere to lending expectations.

Education

High School Diploma or Equivalent

Bachelor’s Degree or better in Business Administration or related field

Job description

Purdue Federal Credit Union is seeking a Sales Manager to lead a branch with a focus on delivering extraordinary member experiences and meeting sales, service, and lending goals. You will coach staff, drive member engagement, and collaborate with internal teams to provide holistic solutions.

The role emphasizes staff development, operational accuracy, and compliance while fostering a culture of trust and accountability within a dynamic retail banking environment.