Branch Sales Leader & Customer Experience Coach

fnbcorp; Avon (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

F.N.B. Corporation's Avon, OH branch is seeking an Assistant Branch Manager to lead the sales team and deliver outstanding customer service. You will manage daily branch operations, coach staff, and drive referral-based growth while ensuring compliance with bank policies.

This role requires a High School diploma, 2 years of related experience, and knowledge of banking products. On-site position with occasional training travel, offering growth within Retail and local customer exposure.

Qualifications

• High School or GED required.
• 2 years of related experience required.
• Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.
• Possibility of overnight travel for training during onboarding.
• Compliance with banking policies and company procedures is mandatory.

Responsibilities

• Promotes sales through referral management, leveraging leads and cross-selling bank products.
• Input and maintain data quality for referrals, customers, and applicants.
• Coach branch staff on prescribed sales activities and monitor results.
• Schedule, supervise workflow, open/close office, manage vault cash and banking operations.
• Perform traditional teller transactions as needed.
• Execute risk management per F.N.B.'s policy and procedures.
• Carry out other related duties and projects as assigned.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

Sales

Banking knowledge

Experience in related position

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation's Avon, OH branch is seeking an Assistant Branch Manager to lead the sales team and deliver outstanding customer service. You will manage daily branch operations, coach staff, and drive referral-based growth while ensuring compliance with bank policies.

This role requires a High School diploma, 2 years of related experience, and knowledge of banking products. On-site position with occasional training travel, offering growth within Retail and local customer exposure.