Branch Sales Leader & Customer Experience Coach

ADP, Inc.; Avon (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

ADP, Inc. is seeking an Assistant Branch Manager in Avon, CT to oversee daily branch operations, coach a team, and drive exceptional customer service and sales performance. You will manage account openings, loan referrals, and regulatory compliance while maintaining strong customer relationships and transaction accuracy.

Ideal candidates bring supervisory banking experience, strong communication skills, and a proven ability to coach teams toward achieving sales targets and service standards.

Qualifications

• Minimum of an Associate degree or equivalent with relevant supervisory experience.
• Strong customer service and sales skills demonstrated in banking/retail environments.
• Excellent communication, problem solving and organizational abilities required.

Responsibilities

• Lead and coach branch team to achieve sales, service and operational goals.
• Maintain high standard of customer service and accurate transaction processing.
• Identify cross-sell opportunities and refer to branch sales and brokerage teams.
• Oversee loan origination, account opening, maintenance and compliance with policies and regulations.
• Ensure daily branch operations run smoothly and securely.

Skills

Customer service

Sales

Communication

Problem solving

Organizational skills

Education

Associates Degree or equivalent

Tools

Microsoft Office Suite

Job description

ADP, Inc. is seeking an Assistant Branch Manager in Avon, CT to oversee daily branch operations, coach a team, and drive exceptional customer service and sales performance. You will manage account openings, loan referrals, and regulatory compliance while maintaining strong customer relationships and transaction accuracy.

Ideal candidates bring supervisory banking experience, strong communication skills, and a proven ability to coach teams toward achieving sales targets and service standards.