Assistant Branch Manager: Member Experience & Operations

Achieva Credit Union; Sea Bluff (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Achieva Credit Union is seeking an Assistant Branch Manager to drive branch performance by leading sales and service execution, mentoring staff, and maintaining strong compliance. The ABM will partner with the Branch Development Manager and Market President to execute strategic initiatives and deliver a best-in-class member experience.

The role focuses on coaching a diverse team, promoting a member-centric culture, and collaborating with the sales team to achieve branch sales goals.

Qualifications

• High school diploma or equivalent; finance or business coursework a plus.
• Proven experience in branch operations or retail banking.
• Experience setting performance expectations and coaching teams.

Responsibilities

• Lead and inspire a diverse branch team with coaching and feedback.
• Promote collaborative environment and staff development.
• Coordinate staff schedules to ensure optimal coverage.
• Champion member-centric culture and exceptional service.
• Drive branch sales goals in partnership with the Sales team.

Job description

Achieva Credit Union is seeking an Assistant Branch Manager to drive branch performance by leading sales and service execution, mentoring staff, and maintaining strong compliance. The ABM will partner with the Branch Development Manager and Market President to execute strategic initiatives and deliver a best-in-class member experience.

The role focuses on coaching a diverse team, promoting a member-centric culture, and collaborating with the sales team to achieve branch sales goals.