Branch Sales & Customer Experience Associate

W. W. Grainger; Houston (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

PTO and holidays

401(k) with company match

Employee discounts

Job summary

Grainger, a leading MRO distributor, is seeking a Branch Sales Associate (Full Time) in Houston, TX. You will engage walk-in customers, provide product guidance, process orders, and support warehouse tasks under the Branch Manager’s supervision.

Responsibilities include maximizing sales opportunities, adapting to various communication styles, handling will-call orders, inventory tasks, and maintaining a safe, clean branch environment. Equal opportunity employer with comprehensive benefits.

Qualifications

• Flexibility to work any time within branch hours of operation.
• Able to lift up to 50 pounds unassisted and heavier loads with assistance.
• Learn and operate powered industrial equipment.

Responsibilities

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle.
• Look for ways to maximize sales opportunities and encourage customer loyalty.
• Adapt communication style to differing audiences in email, over phone, or in person.
• Pick, prepare, and stage will call orders/shipping product.
• Prepare customer backorders and put away other stock received.
• Help with merchandising and perform showroom replenishment.
• Perform inventory counts.
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities.
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment.

Skills

Customer service

Sales

Communication skills

Teamwork

Safety awareness

Microsoft Office

Tools

Warehouse systems

Powered industrial equipment

Job description

Grainger, a leading MRO distributor, is seeking a Branch Sales Associate (Full Time) in Houston, TX. You will engage walk-in customers, provide product guidance, process orders, and support warehouse tasks under the Branch Manager’s supervision.

Responsibilities include maximizing sales opportunities, adapting to various communication styles, handling will-call orders, inventory tasks, and maintaining a safe, clean branch environment. Equal opportunity employer with comprehensive benefits.