Branch Relationship Banker — Customer Growth & Service

Zions Bank; Orem (UT); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Paid time off

401(k) plan with company match

Tuition reimbursement

Paid training

Life and disability insurance

Job summary

Zions Bank is seeking a customer-focused banking professional for in-branch sales and service leadership. You will open accounts, refer banking products, and handle customer needs with accuracy and care to grow relationships at the branch.

Ideal candidates bring 1+ year in financial sales or related roles, strong interpersonal skills, and proficiency with basic computer tools to support daily operations. This position is full-time and on-site at a Utah branch.

Qualifications

• High School diploma or equivalent and 1+ years experience in sales, teller, new accounts or loan processing or other directly related experience.
• Equivalent combination of education and experience may meet qualifications.
• Previous experience in a financial sales representative oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services and transactions.
• Solid knowledge of all retail products and services.
• Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal and communication skills, both verbal and written.
• Effective selling, cross-selling and referral skills.
• Solid mathematical, problem-solving and negotiation skills.
• Solid interpersonal & relationship building skills. Strong attention to detail and time management.
• Proficient in basic computer skills.

Responsibilities

• Perform full-service banking services to new and existing customers within the branch, with a primary focus on sales and service.
• Open new accounts, consumer loans, and refer other banking products as applicable.
• Resolve client concerns through direct personal action or by referring clients to an alternative bank department resources.
• Make appropriate referrals for other bank products and services, including commercial lending products.
• Potentially perform cash transactions, open or update accounts, originate and close consumer or small business loans.
• Establish, expand, and maintain a strong customer relationship by providing extensive and personalized service focused on the specific needs of each banking customer.
• May assist on the Teller line as business need dictates
• Perform other duties as assigned.

Skills

Sales experience

Customer service

Interpersonal skills

Communication skills

Cross-selling

Basic math

Computer basics

Attention to detail

Education

High School diploma or equivalent

Job description

Zions Bank is seeking a customer-focused banking professional for in-branch sales and service leadership. You will open accounts, refer banking products, and handle customer needs with accuracy and care to grow relationships at the branch.

Ideal candidates bring 1+ year in financial sales or related roles, strong interpersonal skills, and proficiency with basic computer tools to support daily operations. This position is full-time and on-site at a Utah branch.