Branch Operations & Support Specialist

Willamette Valley Bank; Salem (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Supportive leadership

Safe working environment

Job summary

Willamette Valley Bank is seeking a detail-oriented Branch Support Specialist to assist branches and back-office operations in Salem, OR. The role involves researching and resolving account issues, handling daily banking tasks, and ensuring accuracy and confidentiality.

The position requires 3+ years in deposit operations and customer service with strong analytical skills and knowledge of banking regulations.

Qualifications

• High school diploma or equivalent.
• Three or more years of deposit operations and customer service experience.
• Working knowledge of deposit accounts and banking operations, including applicable policies and regulations.
• Strong analytical and problem-solving skills with attention to detail.
• Strong organizational skills and the ability to manage multiple responsibilities and deadlines.
• Effective communication skills and proficiency in Microsoft Office.

Responsibilities

• Provide operational support and guidance to branch employees, responding to questions and helping resolve account and processing issues.
• Research and resolve customer account problems and errors, coordinating with other Bank departments and service providers as needed.
• Process daily operational activities including returns, check adjustments, exception items, wire transfers, electronic banking maintenance, and general ledger entries.
• Support debit card and transaction dispute processing, including researching and resolving card-related issues.
• Perform operational reviews and account maintenance, including general ledger balancing, inactive and dormant accounts, mobile deposits, and deficit balances.
• Process legal documents, including garnishments, subpoenas, and levies, and assist with other operational responsibilities and special projects as needed.

Skills

Attention to detail

Analytical skills

Customer service

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Bank systems

Job description

Willamette Valley Bank is seeking a detail-oriented Branch Support Specialist to assist branches and back-office operations in Salem, OR. The role involves researching and resolving account issues, handling daily banking tasks, and ensuring accuracy and confidentiality.

The position requires 3+ years in deposit operations and customer service with strong analytical skills and knowledge of banking regulations.