Retail Banking Ops & Compliance Specialist

First National Bank of Williamson; Fort Wright (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Critical illness, accident, and hotel?

Pet insurance and pet discount program

401(k) plan

Generous paid time off policy

Generous holiday schedule

Job summary

First National Bank (FNB) is seeking a Retail Support Specialist to provide back-office and compliance support to tellers and branch staff. You will assist with transaction research, account corrections, and administrative processes to keep branches running smoothly.

Under the guidance of the Director of Retail Support, you will help with CIP and CTR duties, ensure policy compliance, and collaborate with branch teams to resolve operational needs while maintaining confidentiality and accuracy.

Qualifications

• High school diploma is required.
• 3+ years of banking, customer service, or administrative experience.
• Familiarity with retail banking operations.
• Proficiency with Microsoft Office and banking systems.

Responsibilities

• Assist with back-office functions that support teller operations.
• Process routine administrative tasks related to retail banking. Maintain accurate documentation and reports for branch support activities.
• Collaborate with teller managers and frontline staff to resolve operational needs.
• Assist with CTR, CIP, and other BSA related retail procedures as assigned.
• Ensure compliance with policies, procedures, and regulations in support activities.

Skills

Customer service experience

Banking operations

Microsoft Office

Banking systems

Education

High school diploma

Tools

Microsoft Office

Banking systems

Job description

First National Bank (FNB) is seeking a Retail Support Specialist to provide back-office and compliance support to tellers and branch staff. You will assist with transaction research, account corrections, and administrative processes to keep branches running smoothly.

Under the guidance of the Director of Retail Support, you will help with CIP and CTR duties, ensure policy compliance, and collaborate with branch teams to resolve operational needs while maintaining confidentiality and accuracy.