Branch Operations Supervisor - Commercial Lines (Hybrid)

Insurance Office of America; San Jose (CA); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401K with employer match

Career progression

Work-life balance

Community service

Supportive teammates

Job summary

Insurance Office of America in California seeks a Branch Operations Supervisor for Commercial Lines. This hybrid role requires one day in an assigned office (Aliso Viejo, Glendale, Ontario, San Diego, or Santa Barbara) with remote work flexibility, while maintaining on-site presence as needed.

You will lead an Account Management team, oversee HR processes, monitor performance, and drive operational efficiencies while promoting IOA values and culture.

Qualifications

• 2+ years of industry experience with knowledge across commercial lines.
• Active Property & Casualty license.
• Excellent communication and people management skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Lead Account Management team and coach performance.
• Ensure HR processes and policy compliance.
• Monitor productivity, quality, and service standards.
• Schedule staff and manage coverage.
• Drive process improvements and data-driven decisions.

Skills

Industry experience

Outstanding communication

People management

Education

Active P&C license

Tools

MS Office

Job description

Insurance Office of America in California seeks a Branch Operations Supervisor for Commercial Lines. This hybrid role requires one day in an assigned office (Aliso Viejo, Glendale, Ontario, San Diego, or Santa Barbara) with remote work flexibility, while maintaining on-site presence as needed.

You will lead an Account Management team, oversee HR processes, monitor performance, and drive operational efficiencies while promoting IOA values and culture.