Branch Operations Supervisor

LANDMARK CREDIT UNION; West Bend (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Landmark Credit Union seeks a Branch Supervisor to support the branch manager in daily operations and staff leadership. You will supervise personnel, ensure service excellence, and manage scheduling and workflow to maintain smooth branch functions.

The role requires supervisory experience in a financial environment, strong communication, and adherence to policies and laws. This position offers growth opportunities and a collaborative team setting.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Supervisory experience in a financial environment or completion of Landmark leadership program.
• Ability to balance multiple priorities with attention to detail.
• Excellent verbal and written communication and problem solving skills.
• Organizational skills and ability to work independently.
• Knowledge of company policies, state and federal laws, and confidentiality.

Responsibilities

• Assist in hiring, training, supervising and evaluating staff; act as manager when needed.
• Ensure members receive high quality, efficient, friendly and professional service.
• Train staff, oversee scheduling, cash ordering and branch workflow.
• Serve as a PFO when needed to provide optimum member service.
• Complete and forward monthly logs to proper personnel promptly.
• Attend training at headquarters or off-site locations when required.
• Perform other duties as assigned.

Skills

Verbal and written communication

Problem solving

Organizational skills

Independent work

Education

High school diploma or equivalent; college degree preferred

Tools

NMLS licensure

Job description

Landmark Credit Union seeks a Branch Supervisor to support the branch manager in daily operations and staff leadership. You will supervise personnel, ensure service excellence, and manage scheduling and workflow to maintain smooth branch functions.

The role requires supervisory experience in a financial environment, strong communication, and adherence to policies and laws. This position offers growth opportunities and a collaborative team setting.