Assistant Manager, Branch

Landmark Credit Union Talent Acquisition; Glendale (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Landmark Credit Union is seeking a Branch Supervisor to report to the Branch Manager and supervise branch personnel to ensure consistent policies and exceptional member service.

You will assist in day-to-day operations, oversee scheduling and cash, and act as manager in the manager's absence, promoting efficiency and compliance with company policies and regulations.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of one year supervisory experience in a financial environment.
• Strong attention to detail and ability to balance priorities.
• Excellent verbal and written communication, problem solving, and organization.
• Ability to exercise independent judgment with confidentiality.
• NMLS registration and credit insurance licensure or eligibility.
• Knowledge of policies, procedures and relevant state/federal laws.

Responsibilities

• Assists in hiring, training, supervising staff and acts as branch manager when needed.
• Ensures high quality, efficient, friendly, professional service.
• Oversees scheduling, cash ordering, and branch workflow.
• Serves as a PFO to provide optimum member service.
• Completes and forwards monthly logs promptly.
• May attend training at headquarters or off-site.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Independent work

Leadership

Education

High school diploma or equivalent

Bachelor's degree preferred

Leadership development program

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE

Reports to the Branch Manager. Serves as a supervisor to all branch personnel working with the branch manager in order to have consistent policies and procedures. Assists the branch manager in the day to day operation of a branch. Supervises the branch in the absence of the branch manager.

REQUIREMENTS

• 1. High school diploma or equivalent. College degree is preferred. Minimum of one year supervisory experience in a financial environment or successful completion of a Landmark leadership development program. Equivalent combination of education and experience will be considered.
• 2. Demonstrated experience balancing multiple priorities and managing a variety of projects in a high-volume work environment with strong attention to detail.
• 3. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
• 4. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
• 5. Must have, or be able to attain, a National Mortgage Licensing System registration (NMLS#) and be licensed, or be able to attain licensure, to sell credit insurance.
• 6. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES

• 1. Assists in hiring, training, supervising and evaluating the staff. Serves as the manager when needed.
• 2. Assures that the members receive high quality, efficient, friendly and professional service.
• 3. Trains branch personnel in various duties, and oversees the scheduling of personnel, ordering of cash, and work flow of the branch.
• 4. Serves as a PFO as needed in order to provide optimum member service.
• 5. Completes and forwards all monthly logs to the proper personnel in a timely fashion.
• 6. May be required to attend training at headquarters or an off-site location.
• 7. Performs other duties as assigned.