Assistant Manager, Branch

LANDMARK CREDIT UNION; West Bend (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Landmark Credit Union seeks a Branch Supervisor to support the branch manager in daily operations and staff leadership. You will supervise personnel, ensure service excellence, and manage scheduling and workflow to maintain smooth branch functions.

The role requires supervisory experience in a financial environment, strong communication, and adherence to policies and laws. This position offers growth opportunities and a collaborative team setting.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Supervisory experience in a financial environment or completion of Landmark leadership program.
• Ability to balance multiple priorities with attention to detail.
• Excellent verbal and written communication and problem solving skills.
• Organizational skills and ability to work independently.
• Knowledge of company policies, state and federal laws, and confidentiality.

Responsibilities

• Assist in hiring, training, supervising and evaluating staff; act as manager when needed.
• Ensure members receive high quality, efficient, friendly and professional service.
• Train staff, oversee scheduling, cash ordering and branch workflow.
• Serve as a PFO when needed to provide optimum member service.
• Complete and forward monthly logs to proper personnel promptly.
• Attend training at headquarters or off-site locations when required.
• Perform other duties as assigned.

Skills

Verbal and written communication

Problem solving

Organizational skills

Independent work

Education

High school diploma or equivalent; college degree preferred

Tools

NMLS licensure

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE

Reports to the Branch Manager. Serves as a supervisor to all branch personnel working with the branch manager in order to have consistent policies and procedures. Assists the branch manager in the day to day operation of a branch. Supervises the branch in the absence of the branch manager.

REQUIREMENTS

• 1. High school diploma or equivalent. College degree is preferred. Minimum of one year supervisory experience in a financial environment or successful completion of a Landmark leadership development program. Equivalent combination of education and experience will be considered.
• 2. Demonstrated experience balancing multiple priorities and managing a variety of projects in a high-volume work environment with strong attention to detail.
• 3. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
• 4. Ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
• 5. Must have, or be able to attain, a National Mortgage Licensing System registration (NMLS#) and be licensed, or be able to attain licensure, to sell credit insurance.
• 6. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES

• 1. Assists in hiring, training, supervising and evaluating the staff. Serves as the manager when needed.
• 2. Assures that the members receive high quality, efficient, friendly and professional service.
• 3. Trains branch personnel in various duties, and oversees the scheduling of personnel, ordering of cash, and work flow of the branch.
• 4. Serves as a PFO as needed in order to provide optimum member service.
• 5. Completes and forwards all monthly logs to the proper personnel in a timely fashion.
• 6. May be required to attend training at headquarters or an off-site location.
• 7. Performs other duties as assigned.