Branch Operations Expert — Banking Efficiency & Support

Experience Champaign Urbana; Champaign (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) match

ESOP

Paid time off

Bank holidays

Job summary

First Financial Bank is seeking a Branch Operations Specialist to support retail banking centers with operational guidance, system support, and compliant, efficient service. This on-site role involves collaboration with bank teams across Indiana, Illinois, Kentucky, Tennessee, and Georgia to optimize branch processes and customer experience.

The candidate should have strong customer service, regulatory knowledge, and experience with teller operations and banking systems, with a focus on accuracy

Qualifications

• High school diploma required.

Responsibilities

• Provide timely assistance to Retail associates by answering questions related to account opening, account maintenance, teller transactions, retail systems, and operational procedures.

Skills

Retail banking

Customer service

Communication

Analytical

Organization

Problem-solving

Teamwork

Attention to detail

MS Office

Education

High school diploma

Tools

Teller systems

Account servicing platforms

CRM systems

Job description

First Financial Bank is seeking a Branch Operations Specialist to support retail banking centers with operational guidance, system support, and compliant, efficient service. This on-site role involves collaboration with bank teams across Indiana, Illinois, Kentucky, Tennessee, and Georgia to optimize branch processes and customer experience.

The candidate should have strong customer service, regulatory knowledge, and experience with teller operations and banking systems, with a focus on accuracy