Branch Operations Specialist

Experience Champaign Urbana; Champaign (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) match

ESOP

Paid time off

Bank holidays

Job summary

First Financial Bank is seeking a Branch Operations Specialist to support retail banking centers with operational guidance, system support, and compliant, efficient service. This on-site role involves collaboration with bank teams across Indiana, Illinois, Kentucky, Tennessee, and Georgia to optimize branch processes and customer experience.

The candidate should have strong customer service, regulatory knowledge, and experience with teller operations and banking systems, with a focus on accuracy

Qualifications

• High school diploma required.

Responsibilities

• Provide timely assistance to Retail associates by answering questions related to account opening, account maintenance, teller transactions, retail systems, and operational procedures.

Skills

Retail banking

Customer service

Communication

Analytical

Organization

Problem-solving

Teamwork

Attention to detail

MS Office

Education

High school diploma

Tools

Teller systems

Account servicing platforms

CRM systems

Job description

Branch Operations Specialist

Location: Indiana, Illinois, Kentucky, Tennessee, or Georgia (On-Site @ FFB Branch or Lending Office)

Status: Full-Time, Hourly Non-Exempt

Why Join First Financial Bank?

At First Financial Bank, exceptional branch operations are the foundation of an outstanding customer experience. As a Branch Operations Specialist, you’ll serve as a trusted resource for our retail banking teams by providing operational guidance, technical support, and expert problem-solving that helps our banking centers deliver consistent, accurate, and efficient service.

This role is ideal for an experienced branch banking professional who enjoys helping others, solving operational challenges, and improving processes that support associates and customers across the organization.

What You’ll Do

• Support branch operations: Provide timely assistance to Retail associates by answering questions related to account opening, account maintenance, teller transactions, retail systems, and operational procedures.
• Research and resolve issues: Investigate operational questions, interpret policies and procedures, and provide clear guidance that supports consistent branch execution.
• Serve as a trusted resource: Help banking center associates navigate systems, regulatory requirements, and day-to-day operational processes while delivering outstanding internal customer service.
• Monitor operational activities: Complete reports, track operational data, and follow up on outstanding items to support Branch Administration and leadership.
• Support department initiatives: Assist with procedure updates, system enhancements, operational projects, and other initiatives that improve branch efficiency and effectiveness.
• Provide team coverage: Partner with fellow Branch Operations Specialists to ensure continuous support for banking centers across the organization.
• Promote compliance: Apply Bank policies, operational procedures, and regulatory requirements while supporting consistent execution throughout the retail network.

What We’re Looking For

• High school diplomarequired
• 5+ years of branch banking, teller, customer service, or branch operations experience preferred
• Previousexperience as a Branch Operations Coordinator, Teller Supervisor, or similar leadership role preferred
• Strong knowledge of retail banking products, account opening, account maintenance, teller operations, and branch procedures
• Experience using retail banking systems, including teller, account servicing, and sales platforms
• Ability to interpret and apply Bank policies, procedures, and regulatory requirements
• Excellent customer service, communication, and relationship-building skills
• Strong analytical, organizational, and problem-solving abilities
• Proficiencywith Microsoft Word, Excel, Outlook, and other business applications
• Ability to manage multiple priorities whilemaintainingaccuracy and attention to detail
• Ability to work independently and collaboratively in a team environment
• Ability to remain in a stationary position for extended periods whileusing a computer and telephone
• Ability to communicate effectively with associates through verbal and written communication
• Ability to review detailed information and documentation requiring close visual attention
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.

What We Offer

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.

• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $6+ billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.