Branch Operations Specialist & Customer Leader

F&M Bank Corp; Virginia (MN); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Farmers & Merchants Bank is seeking an experienced professional to assist the Branch Manager with daily branch operations and staff development. You will support customer service, promote bank products, and drive new business through referrals while maintaining high service standards.

Ideal candidates have 3–5 years of branch experience, strong interpersonal skills, and a track record of leadership in a retail banking environment.

Qualifications

• High school graduate with 3–5 years branch experience.
• Good keyboarding skills and ability to work with calculator and computer.
• Excellent communication and interpersonal skills.
• Demonstrated leadership and supervisory ability; capable of dealing with the public in sales and problem solving.

Responsibilities

• Assist Branch Manager and Assistant with day-to-day branch operations.
• Provide leadership in product knowledge and promote bank services.
• Deliver quality customer service and resolve customer issues.
• Identify and pursue new business through referrals; cross-sell bank products.
• Assist in staff development and cross-training; support branch functions.

Skills

Leadership

Customer Service

Cross-selling

Sales

Communication

Multitasking

Staff Training

Education

High School Diploma

Tools

Calculator

Computer

Job description

Farmers & Merchants Bank is seeking an experienced professional to assist the Branch Manager with daily branch operations and staff development. You will support customer service, promote bank products, and drive new business through referrals while maintaining high service standards.

Ideal candidates have 3–5 years of branch experience, strong interpersonal skills, and a track record of leadership in a retail banking environment.