Branch Operations & Sales Leader

IDN Canada, Inc.; Denver (CO); Sur place; USD 65 000 - 95 000; Plein temps

Résumé du poste

IDN Global, Inc. in Denver is seeking an experienced Operations and Sales Leader to manage a 2-3 person team, drive branch sales, and deliver exceptional customer service.

You will own end-to-end operations, cultivate key client relationships and coordinate with Outside Sales to identify new opportunities. The role requires a proven track record in management, strategic account development, and hands-on leadership with strong communication skills.

Qualifications

• Must have management experience with decisive, organized leadership.
• Experience in strategic account development with focus on sales.
• Adaptive leader dedicated to driving sales and operational success with hands-on involvement.
• Strong verbal and interpersonal communication skills.
• 5+ years of extensive customer service experience (distribution industry preferred).
• Proficient in a wide range of modern enterprise technologies; quick tech adoption.
• Door hardware, locksmith or access control experience preferred.
• Distribution/wholesale knowledge a plus.

Responsabilités

• Managing end-to-end branch operations and sales initiatives, providing hands-on leadership for a 2-3-person team
• Driving sales growth, customer acquisition and retention through personalized relationship management
• Cultivating long-term client loyalty by consistently delivering a high-level customer service experience
• Champion customer engagement through all day-to-day sales procedures to include assisting customers by phone, email and in person (counter sales), order processing/returns, pricing/availability requests, quote/bid generation, non-stock quotes, technical/vendor support and more
• Create a proficient partnership with the Outside Sales Representative to pursue selling opportunities
• Develop, maintain and leverage relationships with our manufacturer/vendor representatives within the territory
• Efficient Inventory Control & Management for the territory
• Ensure accurate warehouse and fulfillment operations to include all shipping, receiving, stocking and picking/packing orders
• Hiring, onboarding & training staff members

Connaissances

Management experience

Strategic account development

Customer relationship management

Interpersonal communication

Leadership ability

Description du poste

IDN Global, Inc. in Denver is seeking an experienced Operations and Sales Leader to manage a 2-3 person team, drive branch sales, and deliver exceptional customer service.

You will own end-to-end operations, cultivate key client relationships and coordinate with Outside Sales to identify new opportunities. The role requires a proven track record in management, strategic account development, and hands-on leadership with strong communication skills.