Branch Operations & Project Delivery Leader

Paycom; Cincinnati (OH); On-site; USD 90,000 - 140,000; Full time

Job summary

Integrated Protection Services in Cincinnati seeks a Branch Operations Manager to lead Project Management and Service Operations for the local office. You will collaborate with the Branch Manager to set growth goals, optimize project delivery, and ensure outstanding customer satisfaction.

This full-time role requires mentoring Project Managers, implementing scalable processes, and coordinating with sales, engineering, and service teams to deliver seamless security solutions in a fast-paced

Qualifications

• Bachelor's degree in Business Management, Engineering, or related field.
• 5+ years of experience in operations/project/service management.
• Proven leadership with track record of team performance.
• Strong organizational skills across multiple projects.
• Excellent problem-solving and communication abilities.

Responsibilities

• Collaborate with Branch Manager to set growth goals for Service and Project Installation.
• Oversee day-to-day operations of Project Management and Service Operations.
• Mentor and develop Project Managers for successful delivery and customer satisfaction.
• Drive growth in service revenue and optimize branch performance.
• Develop training programs for technical staff to improve service delivery.
• Act as primary contact for operational issues and workflow optimization.
• Monitor project timelines, budgets, and resources to ensure on-time delivery.
• Collaborate with sales, engineering and customer service for seamless integration.

Skills

Leadership

Operations management

Project management

Team mentoring

Cross-functional collaboration

Education

Bachelor's degree in Business Management or related field

Tools

MS Project

Smartsheet

Job description

Integrated Protection Services in Cincinnati seeks a Branch Operations Manager to lead Project Management and Service Operations for the local office. You will collaborate with the Branch Manager to set growth goals, optimize project delivery, and ensure outstanding customer satisfaction.

This full-time role requires mentoring Project Managers, implementing scalable processes, and coordinating with sales, engineering, and service teams to deliver seamless security solutions in a fast-paced