Branch Operations Manager

Integrated Protection Services; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Integrated Protection Services is seeking a Branch Operations Manager to lead Project Management and Service Operations at our Cincinnati branch. You will partner with the Branch Manager to set growth targets, optimize workflows, mentor Project Managers, and drive operational excellence across service and project installation work.

You will implement scalable processes, monitor timelines and budgets, collaborate with sales and engineering, and focus on delivering exceptional customer outcomes

Qualifications

• 5+ years in operations or project management roles.
• Experience leading security or tech integration teams.
• Strong organization and multi-project prioritization.
• Excellent communication and stakeholder management.

Responsibilities

• Oversee Project Management and Service Operations.
• Lead and mentor project managers.
• Drive growth and revenue initiatives for service and project installation.
• Develop and implement training programs.
• Ensure safety, budgets and timely delivery across projects.
• Collaborate with sales, engineering and customer service to deliver solutions.

Skills

Leadership

Project management

Ops management

Budgeting

Training

Cross-functional

Communication

PM tools

Security knowledge

Education

Bachelor's in Business

Tools

MS Project

Jira

Smartsheet

Job description

IPS is seeking a skilled and dynamic Branch Operations Manager to oversee and lead the Project Management and Service Operations for our branch. In this critical role, the Branch Operations Manager will work closely with the Branch Manager to establish and execute strategies aimed at increasing revenue in the Service and Project Installation departments. The successful candidate will be responsible for managing and training a team of Project Managers, ensuring smooth daily operations, and developing and implementing effective processes to optimize branch performance.

Essential Functions

• Collaborate with the Branch Manager to set and achieve growth goals for Service and Project Installation departments.
• Oversee day-to-day operations of both Project Management and Service Operations, ensuring efficiency and effectiveness in delivering security integration projects.
• Manage, mentor, and develop Project Managers, providing guidance and support to ensure successful project delivery and customer satisfaction.
• Oversee the Service Manager, driving growth within the service department and increasing service-related revenue through strategic initiatives and operational improvements.
• Develop and implement comprehensive internal training programs for technical field staff to enhance their skills, ensuring high-quality service delivery and operational excellence.
• Act as the primary point of contact for operational issues, resolving challenges and ensuring smooth workflow across the branch.
• Develop, implement, and continuously improve operational processes and best practices to enhance productivity and operational consistency.
• Monitor project timelines, budgets, and resources, ensuring that all projects are completed on time and within budget.
• Collaborate with cross-functional teams, including sales, engineering, and customer service, to deliver seamless integration and service solutions.
• Maintain a strong focus on customer satisfaction, driving service excellence and responding promptly to client needs.
• Analyze operational data and provide insights to improve performance, address bottlenecks, and support the branch’s overall goals.
• Ensure compliance with company policies, industry standards, and safety regulations.

Qualifications

• Bachelor’s degree in Business Management, Engineering, or a related field preferred.
• 5+ years of experience in operations management, project management, or service operations, preferably within the security or technology integration industry.
• Proven leadership experience with a track record of managing teams and driving operational success.
• Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously.
• Excellent problem-solving and decision-making abilities.
• Strong communication and interpersonal skills, with the ability to collaborate across teams and departments.
• Proficiency in project management tools and software.
• Knowledge of security integration systems and industry practices is a plus.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

It is the policy of Integrated Protection Services not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Integrated Protection Services to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. For Integrated Protection Services’ full EEO/AAP statement, please contact the Human Resources Department.