Branch Operations & Patient Care Coordinator

Kelly; Lakeport (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly is seeking a detail-oriented Branch Coordinator / Administrative Assistant to serve as the primary point of contact for patients and healthcare providers. This position supports patient care operations through order management, insurance verification, scheduling coordination, and exceptional customer service.

If you thrive in a fast-paced office environment, stay organized, and take pride in supporting others, this opportunity is for you.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of related experience in customer service, medical office, or administrative setting.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office.
• Comfortable handling multi-line phone systems.
• Highly organized, detail-oriented, and able to multitask.

Responsibilities

• Serve as the first point of contact for in-person visitors and high-volume inbound calls.
• Provide professional, patient-focused service to patients and healthcare providers.
• Create and manage patient orders within company systems.
• Accurately input data and monitor incoming faxes; ensure documentation is complete and compliant.
• Verify insurance eligibility and obtain equipment authorizations; collect required documentation for billing.

Skills

Customer service

Medical office

Administrative setting

Microsoft Office

Multi-line phones

Organized

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Kelly is seeking a detail-oriented Branch Coordinator / Administrative Assistant to serve as the primary point of contact for patients and healthcare providers. This position supports patient care operations through order management, insurance verification, scheduling coordination, and exceptional customer service.

If you thrive in a fast-paced office environment, stay organized, and take pride in supporting others, this opportunity is for you.