Branch Operations & Member Experience Lead

St. Mary's Bank; Manchester (NH); On-site; USD 66,546 - 83,183; Full time

Job summary

St. Mary’s Bank seeks a Float Member Experience Manager to lead multiple branches with a focus on operational excellence, scheduling, and sales support. The role oversees float staff, coordinates branch coverage, and partners with leadership to support tellers and member service associates across locations.

The position requires strong leadership, adaptability, and communication skills to coach staff, manage coverage, and drive service, sales, and referral goals in a dynamic retail network.

Qualifications

• Minimum 4 years in branch operations with lead/supervisory experience.
• Experience with teller and platform functions and complex transactions.
• Strong leadership, adaptability and communication skills.

Responsibilities

• Oversee daily branch operations at teller and platform levels when coverage is assigned.
• Supervise Float Member Service Associates and provide real-time coaching on processes.
• Ensure quality referrals by documenting needs and reviewing activity reports.

Skills

Leadership

Branch operations

Scheduling

Coaching

Communication

Sales referrals

Team supervision

Regulatory knowledge

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

St. Mary’s Bank seeks a Float Member Experience Manager to lead multiple branches with a focus on operational excellence, scheduling, and sales support. The role oversees float staff, coordinates branch coverage, and partners with leadership to support tellers and member service associates across locations.

The position requires strong leadership, adaptability, and communication skills to coach staff, manage coverage, and drive service, sales, and referral goals in a dynamic retail network.