Branch Operations Manager II

WillScot; Fairfield (OH); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Branch Operations Manager to lead and enhance branch operations. In this dynamic role, you will oversee daily operations, manage a diverse team, and ensure exceptional customer service. Your leadership will drive safety, cost efficiency, and operational excellence while fostering an inclusive workplace. This role offers a unique opportunity to contribute to a company that values development and community engagement. If you are passionate about leading teams and making a difference, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401(k) with Match

Performance Rewards

Commission Opportunities

Qualifications

• Manage branch operations and ensure customer satisfaction.
• Oversee budget management and workforce development.

Responsibilities

• Provide managerial oversight to branch operational employees.
• Ensure compliance with safety and operational standards.
• Drive high levels of product quality and customer service.

Skills

Team Management

Problem Solving

Budget Management

Customer Service

Communication

Education

High School Diploma or GED

5 years of management experience

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us!

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation. The Branch Operations Manager has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value-driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

WHAT YOU'LL BE DOING:

Operations

• Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, Branch Coordinator.
• This role will manage tasks, daily assignments, and other daily duties for temporary workers and contractors as appropriate.
• Employs timely and clear communication to all branch employees.
• Utilize all internal systems to provide safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
• Cost management through the oversight of ongoing maintenance, inventory, and servicing of the fleet through efficient use of company resources (time, people, money, etc.).
• Utilize forward-looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.
• Ensures timely and accurate work order, off rent/damage bill, inventory, and purchasing compliance.
• Ensures accurate and readily available parts, VAPS, and other resources necessary to conduct efficient operations.
• Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans, and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
• Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.

Production

• Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conducts work order assessment as required. Conducts fleet physical inventory counts at established frequencies.
• Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
• Issue and track vendor purchase orders.
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.
• Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
• Other duties as assigned.

Customer Service

• Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
• Ensure On Time Deliveries, Returns, Relocations, and Service.
• Drives high levels of product quality (First Time Quality).
• Commercial readiness through operations excellence.

EDUCATION AND QUALIFICATIONS:

Requirements:

• High school diploma, GED, or 3 years of applicable experience.
• 5 years’ experience managing one or more direct reports in a service shop/manufacturing/building construction environment. OR 2 years of experience with WillScot.
• Experience managing a unit or departmental budget. OR 2 years of experience with WillScot.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Preferred:

• Experience working with customers.
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
• Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting.

Personal Characteristics:

• Lead by example through living our values:
• Dedicated to Health & Safety.
• Committed to Inclusion & Diversity.
• Driven to Excellence.
• Trustworthy & Reliable.
• Devoted to Our Customers.
• Community Focused.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!