Branch Operations Manager

AMERI-CANS; Richmond (VA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Company matched 401k

Company paid STD & Accident insurance

Employee Assistance Program “EAP”

Paid Time Off (PTO) 10 days

Paid Sick Time 4 days

Personal Days 4 days

Unlimited growth potential

Professional Development

Job summary

AMERI-CANS in Richmond, VA seeks a Branch Operations Manager to oversee daily service route execution, coordinate back-office tasks, and manage branch staff during training before taking full ownership of operations.

You will drive efficiency, fleet readiness, and customer satisfaction, lead site setups, optimize yards and assets, mentor personnel, and support growth across sites, including Texas, with a startup mindset and strong leadership.

Qualifications

• 5–10+ years of relevant industry experience.
• Familiarity with operational processes, technical infrastructure, equipment, and day-to-day challenges in the field.
• Absolute commitment to completing the job efficiently and with pride.
• Strong people-management skills and a focus on employee development.
• Interest in working in a fast-paced, startup-like environment.
• Exceptional communication, planning, organization, and time-management abilities.
• Willingness to work flexible hours to ensure 100% execution and be present to solve problems as they arise.

Responsibilities

• Oversee day-to-day service route execution, ensuring 100% completion of commitments.
• Coordinate with back-office operations, including order management, billing, receivables, supply, and logistics, to ensure seamless execution.
• Manage operations personnel time, attendance, and records in collaboration with administrative staff.
• Maintain fleet readiness, equipment maintenance, and repair schedules.
• Organize and manage operations personnel to maximize productivity, morale, and customer satisfaction.
• Direct the ongoing organization and optimization of service yards, equipment, supplies, and staging areas.
• Lead new site setups for commercial systems, including coordination of 3rd-party assets, materials, and budgets.
• Prioritize maintenance and yard staff activities according to tactical and strategic goals.
• Support special events, local projects, and weekend operations to ensure execution aligns with expectations.
• Refine operational standards, develop differentiators, and “bullet-proof” setups and products.
• Improve driver and A-driver productivity while reducing road-time to support work-life balance.
• Provide market intelligence, including trends, competition, and client feedback, to company leadership.
• Offer operational planning and execution recommendations with a long-term, six-month outlook.
• Mentor and counsel staff to continually enhance quality of work.
• Facilitate the growth and optimization for all Texas sites.

Skills

People management

Operations management

Leadership

Communication

Planning

Flexibility

Startup mindset

Education

Any combination of education and experience

5 years supervisory experience

5 years related industry experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Operations Manager

Full Time Richmond, VA, US

4 days ago Requisition ID: 1150

Who We Are:

Founded in 2020, AMERI-CANS is a fast-growing, veteran-owned enterprise built by Marine Corps veterans who know firsthand the critical importance of field sanitation. Headquartered in Manassas Park, VA the Company’s growth has expanded beyond the DMV area and now includes Indiana, South Carolina and Ohio. Our expansion is fueled by a no-nonsense focus on execution, adaptability, and relentless problem solving. We are Mission driven, and our success enables us to support fellow Veterans and Gold Star families in honoring our shared service and their sacrifice. We are constantly looking for Veterans in pursuit of their post-service ambitions and talented individuals with an unwavering desire to succeed and grow with us.

Job Overview:

The Branch Operations Manager is responsible for overseeing the daily operations of AMERI-CANS’ service branch, ensuring seamless execution of service routes, operational efficiency, and a high standard of customer satisfaction. This role will work closely with senior leadership during an initial training period before taking full ownership of branch operations, personnel management, and process optimization.

AMERI-CANS has a dynamic team of technicians, operations and administrative staff that champion the highest standards of performance, integrity and customer service, without compromise. We are driven by purpose, with a vision to grow in a meaningful way that enables us to impact our community of veterans and their families. We work towards that vision every day and we are looking to fill this critical role with someone ambitious, with an entrepreneurial spirit and a strong desire to excel in a meritocracy where your success is in your own hands.

Job Duties and Responsibilities: (Essential Job Duties) Common activities listed below: actual position responsibilities may vary.

• Oversee day-to-day service route execution, ensuring 100% completion of commitments.
• Coordinate with back-office operations, including order management, billing, receivables, supply, and logistics, to ensure seamless execution.
• Manage operations personnel time, attendance, and records in collaboration with administrative staff.
• Maintain fleet readiness, equipment maintenance, and repair schedules.
• Organize and manage operations personnel to maximize productivity, morale, and customer satisfaction.
• Direct the ongoing organization and optimization of service yards, equipment, supplies, and staging areas.
• Lead new site setups for commercial systems, including coordination of 3rd-party assets, materials, and budgets.
• Prioritize maintenance and yard staff activities according to tactical and strategic goals.
• Support special events, local projects, and weekend operations to ensure execution aligns with expectations.
• Refine operational standards, develop differentiators, and “bullet-proof” setups and products.
• Improve driver and A-driver productivity while reducing road-time to support work-life balance.
• Provide market intelligence, including trends, competition, and client feedback, to company leadership.
• Offer operational planning and execution recommendations with a long-term, six-month outlook.
• Mentor and counsel staff to continually enhance quality of work.
• Facilitate the growth and optimization for all Texas sites.

Key Skills & Qualifications:

• 5–10+ years of relevant industry experience.
• Familiarity with operational processes, technical infrastructure, equipment, and day-to-day challenges in the field.
• Absolute commitment to completing the job efficiently and with pride.
• Strong people-management skills and a focus on employee development.
• Interest in working in a fast-paced, startup-like environment.
• Exceptional communication, planning, organization, and time-management abilities.
• Willingness to work flexible hours to ensure 100% execution and be present to solve problems as they arise.

Education:

• Any combination of education and experience, demonstrating the required skill and knowledge for successful performance of assigned duties.
• 5 years of supervisory experience/skills.
• 5 years of experience in related industry.

Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Position requires the ability to sit or stand for long periods of time; move fingers and hands, ability to stoop, crawl, bend, twist, reach, and crouch. Perform the essential duties with minimal or no supervision. Lift and carry up to 50lbs and drag 185lbs.

• Company matched 401k
• Company paid STD & Accident supplemental
• Employee Assistance Program “EAP”
• Paid Time Off (PTO) (10 days)
• Paid Sick Time (4 days)
• Personal Days (4 days)
• Unlimited growth potential as we take the business to the next level
• Professional Development

EEOC Disclaimer:

AMERI-CANS is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.