Branch Operations Leader: Teller Services

Socket.dev; Western Springs (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

401(k) with company match

Parental Leave

FSA

Employee Stock Purchase Plan

Job summary

Wintrust is hiring a Teller Services Coordinator in Illinois to supervise branch operations, oversee teller duties, and ensure secure, efficient service for customers. The role emphasizes leadership, policy adherence, and proactive issue resolution.

The position offers competitive pay, annual bonus eligibility, and a comprehensive benefits package, including medical, dental, vision, life, and a robust 401(k) plan. Travel between branches may be required.

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• Travel between branches may be necessary.
• Ability to lift up to 50 lbs and stand for long periods of time.

Responsibilities

• Efficiently run all operational procedures and practices within the branch, including dual control adherence.
• Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support.
• Take a proactive approach to solving operational issues.
• Ensure security procedures are established and being followed for the safety of employees and customers.
• Lead by example by operating a teller drawer to serve customers in lobby or drive.
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided.
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel.
• Participate in community events, as needed.

Skills

Customer service

Problem solving

Communication

Leadership

Education

High school diploma or GED

College degree preferred

Job description

Wintrust is hiring a Teller Services Coordinator in Illinois to supervise branch operations, oversee teller duties, and ensure secure, efficient service for customers. The role emphasizes leadership, policy adherence, and proactive issue resolution.

The position offers competitive pay, annual bonus eligibility, and a comprehensive benefits package, including medical, dental, vision, life, and a robust 401(k) plan. Travel between branches may be required.