Branch Operations Leader: Service & Growth

Mechanics Bank; Marysville (WA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Comprehensive benefits package

Annual incentive plan

Job summary

Mechanics Bank in Marysville, WA is seeking a Branch Services Manager to lead day-to-day branch operations on-site. You will oversee cash handling, security, regulatory compliance, and staff development while driving branch performance and customer satisfaction.

The role requires hands-on leadership, budgeting, and workforce management, with a focus on coaching employees, achieving production and service goals, and ensuring adherence to bank policies and procedures.

Qualifications

• Minimum of 5 years of banking experience with an emphasis in operations.
• Minimum of 2 years of management experience.
• Notary license preferred.
• ADA requirements and safety considerations for the branch environment.

Responsibilities

• Lead daily branch operations on-site and manage cash handling, security, and compliance.
• Oversee teller line, staffing, and scheduling; manage budget and FTE planning.
• Develop and execute strategies for customer retention and acquisition; achieve branch goals.
• Hire, train, mentor, and coach employees; conduct performance reviews and develop goals.
• Provide exceptional customer service and resolve complex inquiries or complaints.
• Implement new programs and processes; monitor risk and regulatory adherence.

Skills

Management experience

Leadership

Customer service

Interpersonal skills

Education

High School Diploma or GED

Job description

Mechanics Bank in Marysville, WA is seeking a Branch Services Manager to lead day-to-day branch operations on-site. You will oversee cash handling, security, regulatory compliance, and staff development while driving branch performance and customer satisfaction.

The role requires hands-on leadership, budgeting, and workforce management, with a focus on coaching employees, achieving production and service goals, and ensuring adherence to bank policies and procedures.