Branch Operations Leader: Sales & Member Experience

Orion Financial; Memphis (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

Orion Financial in Memphis, TN seeks a Branch Manager to guide and supervise daily branch operations, drive sales, and ensure superior member service. You will coach staff, manage loan processes, and maintain policy compliance. Strong leadership and credit union knowledge are essential.

The role emphasizes team development, effective problem solving, and achievement of branch targets in a fast-paced environment.

Qualifications

• Strong leadership and staff supervision capabilities.
• Proven sales experience in financial services/branch environment.
• Excellent interpersonal skills and customer service orientation.

Responsibilities

• Lead and manage branch staff to meet service and sales goals.
• Oversee day-to-day branch operations and policies in compliance with regulations.
• Coach and develop team to improve performance and customer experience.
• Monitor branch metrics: transactions, loan volume, accounts, and sales activities.
• Ensure security, risk controls, and loss prevention measures are in place.

Skills

Leadership

Sales experience

Interpersonal skills

Organizational skills

Multitasking

Staff coaching

Computer proficiency

Education

High school diploma

Some college

Job description

Orion Financial in Memphis, TN seeks a Branch Manager to guide and supervise daily branch operations, drive sales, and ensure superior member service. You will coach staff, manage loan processes, and maintain policy compliance. Strong leadership and credit union knowledge are essential.

The role emphasizes team development, effective problem solving, and achievement of branch targets in a fast-paced environment.