Branch Leader: Banking Services & Team Growth

Orion Federal Credit Union; Memphis, Northern (TN, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Orion Federal Credit Union in Memphis, TN, seeks a Branch Manager to lead daily operations, coach a branch team, and ensure high quality service for members across account transactions and loan processing.

The role requires 5–7 years in a sales environment within financial services and 3–5 years of management experience; strong leadership and risk/compliance awareness are essential for success.

Qualifications

• Strong interpersonal, leadership, and supervisory skills.
• Well organized and detail-oriented.
• Ability to operate computer applications and related business equipment.
• Knowledge of bank/credit union products and services.
• Experience in sales within financial services.
• Familiarity with compliance and regulatory requirements.

Responsibilities

• Maintain a highly motivated, well-trained staff and employee relations.
• Schedule adequate staff to ensure efficient branch operation.
• Coach and counsel staff to achieve sales and service goals.
• Process, approve, and close loans; handle member account needs.
• Monitor branch activity and implement improvements for service quality.
• Ensure compliance with regulations and internal policies.
• Promote branch marketing campaigns and track sales performance.
• Investigate Teller losses and enforce corrective actions.

Skills

Staff leadership

Customer service

Sales leadership

Policy compliance

Operations management

Team coaching

Education

High school diploma or equivalent

Job description

Orion Federal Credit Union in Memphis, TN, seeks a Branch Manager to lead daily operations, coach a branch team, and ensure high quality service for members across account transactions and loan processing.

The role requires 5–7 years in a sales environment within financial services and 3–5 years of management experience; strong leadership and risk/compliance awareness are essential for success.