Branch Operations Leader — Safety, Service & Growth

Mobile Air Inc.; Brooklyn Center (MN); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401k with company match

Paid time off

Job summary

Mobile Air Inc. is hiring a Branch Operations Manager in Brooklyn Center, MN for a full-time role. The position oversees branch staffing, fleet, inventory, and technician development while ensuring safety and policy compliance.

You will lead service delivery, supervise technicians, and drive workforce planning with regional leadership. The role emphasizes safety, efficiency, and customer service with a competitive compensation package.

Qualifications

• Bachelor’s degree or equivalent 5 years related experience.
• 3 years of direct line management preferred.
• 1 year of experience managing technical employees preferred.
• Successful experience in financial management against measurable performance standards, leading/managing an Operations Team.
• Technical fundamentals of Electrical, Diesel and Temperature Control preferred.
• Experience with lean principles including 5S/6S and related process improvement methodologies preferred.
• Excellent interpersonal, teamwork and customer service skills.
• Competitive pay.
• Quarterly bonus!
• Health, Vision, and Dental Insurance.
• Life Insurance.
• 401k with company match.
• Paid time off (vacation, sick, holidays).

Responsibilities

• Core responsibility for Service execution delivery resulting in enhanced customer service levels.
• Directly responsible for technician supervision and deployment through planning and scheduling.
• Responsible for the completion and management of IDPs; collaborates with Regional Service Manager and Training Department to drive workforce planning through skills development; responsible for ensuring skill sets meet the organizational needs.
• Enforces standards, executes objectives, and holds team accountable for performance.
• Ensures optimal team performance and capability by providing day-to-day leadership, coaching, development, and corrective action.
• Provides input for personnel decisions to Regional Service Manager.
• Acts as Local HSE Representative responsible for driving safety performance and accountability.
• Ensures facilities and work areas are safe, clean, and fully operational.
• Conducts daily toolbox & Safety meetings.
• Ensures timely maintenance, availability, and reliability of fleet for deployment.
• Ensures accuracy of Fleet Readiness, Utilization, inventory, and related information.
• Schedules and coordinates deployment of fleet and staff to fulfill contracts.
• Executes logistics and equipment transfer requests and ensures equipment deployed is ready.
• Responsible for ensuring compliance with MAPR standards.
• Accountable for delivery on key operations metrics.
• Requisitions and reports receipt of supplies, parts, and fleet.
• Reviews all work orders and coaches technicians on execution.
• Other duties as assigned.

Skills

Leadership

Interpersonal skills

Teamwork

Customer service

Communication

Problem solving

Planning

Education

Bachelor’s degree or equivalent 5 years related experience

Job description

Mobile Air Inc. is hiring a Branch Operations Manager in Brooklyn Center, MN for a full-time role. The position oversees branch staffing, fleet, inventory, and technician development while ensuring safety and policy compliance.

You will lead service delivery, supervise technicians, and drive workforce planning with regional leadership. The role emphasizes safety, efficiency, and customer service with a competitive compensation package.