Branch Operations & Growth Leader

JMJ Phillip Group; Minneapolis (MN); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Professional development

Leadership growth opportunities

Strategic involvement

Job summary

JMJ Phillip Group seeks an experienced Branch Manager to oversee daily operations, lead a team, and drive growth at a Minneapolis branch. The role focuses on improving efficiency, financial performance, and customer satisfaction within a fast-paced environment.

You will develop strategies, manage budgets, coach staff, and maintain high service standards while cultivating strong relationships with customers and partners.

Qualifications

• Proven experience in branch management, operations leadership.
• Strong understanding of business operations, financial management, and customer service.
• Demonstrated ability to lead, develop, and manage employees.
• Experience managing budgets, monitoring financial performance, and achieving business targets.
• Excellent communication, organizational, and problem-solving skills.
• Strong decision-making and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced business environment.
• Proficiency in Microsoft Office and relevant business management systems.
• Strong customer relationship management and business development skills.

Responsibilities

• Oversee daily branch operations to ensure efficiency and policy compliance.
• Develop and implement strategies to achieve branch goals and performance targets.
• Monitor daily activities and identify opportunities to improve productivity and service delivery.
• Ensure appropriate staffing, scheduling, and resource allocation.
• Maintain operational standards and ensure consistent execution of business processes.
• Lead, supervise, and develop branch employees to meet objectives.
• Recruit, onboard, train, and develop team members.
• Establish performance expectations and monitor productivity.
• Provide coaching, feedback, and support to improve team performance.
• Foster a positive and collaborative work environment.
• Manage branch budgets, expenses, and financial performance.
• Monitor revenue, operating costs, and KPIs.
• Identify opportunities to increase profitability and control expenses.
• Prepare regular business reports and provide updates to senior management.
• Implement strategies to improve branch performance and support growth.
• Maintain strong relationships with customers and business partners.
• Ensure high standard of customer service and satisfaction.
• Address customer concerns and resolve escalated issues promptly.
• Identify opportunities to strengthen customer relationships and expand business.

Skills

Leadership

Team development

Customer service

Communication

Problem solving

Organizational skills

Conflict resolution

Time management

Multitasking

MS Office

Education

Certified Manager (CM)

PMP

Lean Six Sigma

Business Management/Leadership certifications

Industry-specific management certifications

Tools

Microsoft Office

Business management systems

Job description

JMJ Phillip Group seeks an experienced Branch Manager to oversee daily operations, lead a team, and drive growth at a Minneapolis branch. The role focuses on improving efficiency, financial performance, and customer satisfaction within a fast-paced environment.

You will develop strategies, manage budgets, coach staff, and maintain high service standards while cultivating strong relationships with customers and partners.