Branch Operations Leader | KPIs, Culture & Growth

Culligan-Ultrapure,-Inc; Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus opportunity

Competitive benefits

401(k)

Job summary

Culligan-Ultrapure, Inc. Indianapolis is seeking a seasoned operations leader to oversee day-to-day branch activities and drive performance across multiple teams.

You will set KPIs, manage staffing, and foster a high-performance culture while ensuring safety and quality in service delivery. The role requires a strong background in branch operations, coaching, and cross-functional collaboration with the General Manager.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Five+ years of management or supervisory experience.
• Experience leading multiple departments and diverse teams.
• Strong leadership, communication, coaching, and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Lead and oversee all day-to-day branch operations.
• Drive productivity, quality, safety, and customer satisfaction across operational teams.
• Establish, monitor, and achieve KPIs.
• Manage staffing levels, scheduling, and overtime to align with business needs.
• Recruit, hire, train, coach, and develop operational employees and supervisors.
• Support a positive, high-performance team culture through leadership and recognition.
• Improve operational processes, inventory management, routing efficiency, and equipment utilization.
• Collaborate with the General Manager to identify cost-saving opportunities and implement process improvements.
• Conduct field visits and support operational teams in the warehouse, branch, and customer locations.
• Ensure compliance with company policies, safety standards, and safe work practices.

Skills

Leadership

Communication

Coaching

Problem-solving

Staff management

MS Office

Education

Bachelor's degree in Business/Management or related

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Culligan-Ultrapure, Inc. Indianapolis is seeking a seasoned operations leader to oversee day-to-day branch activities and drive performance across multiple teams.

You will set KPIs, manage staffing, and foster a high-performance culture while ensuring safety and quality in service delivery. The role requires a strong background in branch operations, coaching, and cross-functional collaboration with the General Manager.