Branch Operations Leader — Growth & Service Impact

Jx-Enterprise; Marquette (MI); On-site; USD 63,000 - 78,000; Full time

Job summary

JX Enterprises, Inc. in Marquette, MI is seeking an Assistant Operations Manager to lead fixed operations, coordinate branch performance, and drive customer service and profitability.

This role requires a strategic leader who can align operations with company goals in a fast-paced, collaborative environment. You will partner with HR on staffing, analyze budgets, and develop plans to improve processes while upholding our values.

Qualifications

• Bachelor's degree or an equivalent combination of education & experience.
• A minimum of five years of operations experience in a retail setting.
• Supervisory skills include coaching, training, and motivating subordinates to reach established department goals.
• Ability to manage and prioritize multiple projects that impact all areas of the business.
• Verifiable analytical skills and experience in making sound business decisions.
• Strong communication and interpersonal skills to deal with customers, employees, and vendors.
• Intermediate computer experience, including collaborative software applications.

Responsibilities

• Be accountable for the performance of fixed operations (parts, service, body shop) and review daily branch performance.
• Perform financial analysis, establish annual budgets, and develop marketing plans for the branch.
• Partner with HR to recruit, develop, retain, hire, train, lead, and monitor the performance of branch operational personnel.
• Constantly seek opportunities to improve operational processes, customer service, and overall branch profitability.
• Effectively manage relationships and maintain strong, collaborative ties across employees, customers, suppliers, and vendors.
• Ensure team members uphold integrity in line with company values while executing initiatives to enhance customer service.
• Make sound business decisions to assist in resolving operational challenges and seizing strategic growth opportunities.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business

Skills

Operations leadership

Customer service

Project management

Communication skills

Analytical skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

JX Enterprises, Inc. in Marquette, MI is seeking an Assistant Operations Manager to lead fixed operations, coordinate branch performance, and drive customer service and profitability.

This role requires a strategic leader who can align operations with company goals in a fast-paced, collaborative environment. You will partner with HR on staffing, analyze budgets, and develop plans to improve processes while upholding our values.