Branch Operations Leader: Growth & Service Focus

Master's Transportation; Kansas City (MO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health, dental, vision insurance

Life insurance

Disability insurance

401(k) with company match

FSAs/HSAs

Employee discounts

Investment in employee development

Job summary

Master’s Transportation is seeking an Associate Branch Manager to support daily branch operations, customer service, fleet utilization, and team performance at our Kansas City, MO location. You will partner with the District Manager to drive revenue growth, customer satisfaction, and operational efficiency while mentoring staff and ensuring safe, reliable transportation solutions.

The role involves hands-on leadership of rental operations, transportation logistics, vehicle preparation, and

Qualifications

• Bachelor's degree or equivalent experience is required.
• 1-3 years in a management or supervisory role.
• 1-3 years in an administrative and client-facing role.
• Proficiency in Microsoft Office (Outlook, Teams, Excel).

Responsibilities

• Assist in managing day-to-day branch operations.
• Ensure branch efficiency and policy compliance.
• Monitor inventory, supplies, and equipment.
• Deliver high levels of customer satisfaction and resolve issues.
• Lead recruitment, training, and supervision of branch staff.
• Provide coaching and development to enhance team performance.
• Schedule staff and manage time-off requests.
• Support sales strategies and branch targets.
• Promote branch services and products.
• Analyze sales data and customer feedback for improvements.
• Coordinate community events and marketing activities.

Skills

Leadership

Customer Service

Time Management

Communication

Education

Bachelor's degree in Business Administration or equivalent experience

Tools

Microsoft Office

Outlook

Teams

Excel

Job description

Master’s Transportation is seeking an Associate Branch Manager to support daily branch operations, customer service, fleet utilization, and team performance at our Kansas City, MO location. You will partner with the District Manager to drive revenue growth, customer satisfaction, and operational efficiency while mentoring staff and ensuring safe, reliable transportation solutions.

The role involves hands-on leadership of rental operations, transportation logistics, vehicle preparation, and