Associate Branch Manager

Master's Transportation; Wood River (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Master's Transportation is seeking an Associate Branch Manager in Illinois to oversee daily branch operations, customer service, fleet utilization, and team performance. You will partner with the District Manager to drive revenue growth, ensure customer satisfaction, and maintain fleet readiness.

You will lead rental operations, coordinate transportation logistics, supervise staff, coach on service standards, and ensure adherence to company policies while promoting branch services to meet

Qualifications

• Bachelor’s degree in Business Administration or equivalent experience.
• Valid, unrestricted driver’s license required.
• Proficiency in Microsoft Office products, particularly Outlook, Teams, and Excel.
• 1–3 years in a management or supervisory role.
• 1–3 years of experience in an administrative and client‑facing role.

Responsibilities

• Assist in managing day-to-day branch operations.
• Ensure efficient operations and policy compliance.
• Monitor inventory, supplies, and equipment.
• Maintain high customer satisfaction and resolve issues.
• Handle complex customer inquiries and complaints professionally.
• Lead recruiting, training, and supervision of branch staff.
• Provide coaching and development for team performance.
• Schedule staff and manage time-off requests.
• Conduct performance evaluations and provide feedback.
• Support District Manager in sales strategy and targets.
• Promote branch services to meet customer needs.
• Analyze sales data and customer feedback for improvements.
• Organize and participate in community events and marketing activities.

Skills

Customer Service

Time Management

Staff Training

Coaching

Leadership

Sales Support

Education

Bachelor’s degree in Business Administration or equivalent experience

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

The Associate Branch Manager supports the daily operations, customer service, fleet utilization, and team performance of a Master's Transportation rental branch. This role serves as a key leadership partner to the District Manager and helps ensure the successful execution of branch objectives related to revenue growth, customer satisfaction, fleet readiness, operational efficiency, and employee development. The Associate Branch Manager provides hands‑on leadership across rental operations, transportation logistics, vehicle preparation, customer account management, and branch administration while maintaining Master's Transportation's commitment to delivering exceptional service and safe, reliable transportation solutions.

Essential Functions:

• Assist in managing the day-to-day operations of the branch.
• Ensure the branch operates efficiently and complies with company policies and procedures.
• Monitor and manage inventory, supplies, and equipment.
• Ensure a high level of customer satisfaction by addressing customer needs and resolving issues.
• Handle complex customer inquiries and complaints with professionalism and efficiency.
• Foster a customer‑focused environment and train staff on best practices in customer service.
• Lead the recruiting, training, and supervision of branch staff.
• Provide coaching and development opportunities to enhance team performance.
• Schedule staff to ensure adequate coverage and manage time‑off requests.
• Conduct performance evaluations and provide constructive feedback.
• Support the District Manager in developing and implementing sales strategies to achieve branch targets.
• Promote branch services and products to meet customer needs.
• Analyze sales data and customer feedback to identify opportunities for improvement.
• Assist in organizing and participating in community events and marketing activities.
• Job Knowledge
• Quality
• Employee Development
• Time Management
• Customer Service

Supervisory Responsibilities:

• May direct the work of clerical or operational employees in lower job classifications.
• May assist in training newly hired coordinators and other rental branch staff.
• This job operates in a professional office setting.
• This job includes monitoring and overseeing a parking lot of fleet vehicles

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer, combined with periods of walking parking lot.
• Must be able to lift up to 20 pounds at times.

Required Education/Experience/Certifications:

• Bachelor’s degree in Business Administration or equivalent experience.
• Valid, unrestricted driver's license required
• Proficiency in Microsoft Office products, particularly Outlook, Teams, and Excel
• 1-3 years in a management or supervisory role
• 1-3 years of experience in an administrative and client‑facing role.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

AAP/EEO Statement

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.