Associate Branch Manager

Master's Transportation, Inc.; Wood River (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid leave

Health insurance

Dental/vision benefits

Life insurance

Disability benefits

401(k) match

FSAs/HSAs

Travel discounts

Employee development

Job summary

Master’s Transportation, Inc. is seeking an Associate Branch Manager to support the District Manager in daily branch operations, ensuring excellent customer service and efficient processes.

You will lead staff, handle customer inquiries, schedule coverage, and foster a customer-focused environment while coaching and developing the team to meet branch targets. This role emphasizes operational excellence, inventory control, and the implementation of sales strategies to drive growth.

Qualifications

• Bachelor’s degree in Business Administration or equivalent.
• 1–3 years of experience in an administrative role.
• Strong customer service and communication skills.
• Experience supervising staff and coordinating operations.

Responsibilities

• Assist in managing the day-to-day operations of the branch.
• Ensure the branch operates efficiently and complies with policy.
• Monitor and manage inventory, supplies, and equipment.
• Address customer needs and resolve issues to sustain high satisfaction.
• Lead recruiting, training, and supervising branch staff.
• Provide coaching and development opportunities to enhance team performance.
• Schedule staff to ensure adequate coverage and manage time-off requests.
• Conduct performance evaluations and provide constructive feedback.
• Support sales strategies to achieve branch targets.
• Promote branch services and products to meet customer needs.
• Analyze sales data and customer feedback to identify improvement opportunities.

Skills

Customer service

Staff supervision

Operations management

Recruiting & training

Scheduling

Inventory management

Communication

Education

Bachelor’s degree in Business Administration

Job description

Why Work Here?

Great culture, pay, benefits, and investment in your training and development.

With Master's Transportation, you can be part of a fast-growing, innovative company. Our new company headquarters located on 40 acres in Kansas City, MO, features a state-of-the-art, climate-controlled facility. The Master's leadership team values our people and supports their growth and positive employee experience. For people looking to contribute, build on their skills, and work together for shared success, it's an exciting time to join the company!

Benefits

• Generous Paid Leave and 12 Paid Holidays.
• Competitive health insurance, dental, vision, company-paid life insurance, and short/long- term disability benefits.
• 401(k) with company match.
• Flexible Spending and Health Savings Accounts.
• Discounts for travel, entertainment and more.
• Investment in Employee Development.

Job Summary

The Associate Branch Manager supports the District Manager in overseeing the daily operations, ensuring excellent customer service. This role involves managing staff, handling customer inquiries, and maintaining operational efficiency.

Essential Functions

• Assist in managing the day-to-day operations of the branch.
• Ensure the branch operates efficiently and complies with company policies and procedures.
• Monitor and manage inventory, supplies, and equipment.
• Ensure a high level of customer satisfaction by addressing customer needs and resolving issues.
• Handle complex customer inquiries and complaints with professionalism and efficiency.
• Foster a customer-focused environment and train staff on best practices in customer service.
• Lead the recruiting, training, and supervising of branch staff.
• Provide coaching and development opportunities to enhance team performance.
• Schedule staff to ensure adequate coverage and manage time-off requests.
• Conduct performance evaluations and provide constructive feedback.
• Support the District Manager in developing and implementing sales strategies to achieve branch targets.
• Promote branch services and products to meet customer needs.
• Analyze sales data and customer feedback to identify opportunities for improvement.
• Assist in organizing and participating in community events and marketing activities.

Competencies

• Job Knowledge.
• Quality.
• Employee Development.
• Dependability.
• Time Management.
• Customer Service.

Supervisory Responsibilities

• May direct the work of clerical or operational employees in lower job classifications.
• May assist in training newly hired coordinators and other rental branch staff.

Work Environment

• This job operates in a professional office setting.
• This role routinely uses standard equipment.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Required Education/Experience/Certifications

• Bachelor’s degree in Business Administration or equivalent experience.
• 1-3 years of experience in an administrative role.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

AAP/EEO Statement

Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master’s Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.