Branch Operations & Customer Experience Lead

Master's Transportation; Wood River (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Master's Transportation is seeking an Associate Branch Manager in Illinois to oversee daily branch operations, customer service, fleet utilization, and team performance. You will partner with the District Manager to drive revenue growth, ensure customer satisfaction, and maintain fleet readiness.

You will lead rental operations, coordinate transportation logistics, supervise staff, coach on service standards, and ensure adherence to company policies while promoting branch services to meet

Qualifications

• Bachelor’s degree in Business Administration or equivalent experience.
• Valid, unrestricted driver’s license required.
• Proficiency in Microsoft Office products, particularly Outlook, Teams, and Excel.
• 1–3 years in a management or supervisory role.
• 1–3 years of experience in an administrative and client‑facing role.

Responsibilities

• Assist in managing day-to-day branch operations.
• Ensure efficient operations and policy compliance.
• Monitor inventory, supplies, and equipment.
• Maintain high customer satisfaction and resolve issues.
• Handle complex customer inquiries and complaints professionally.
• Lead recruiting, training, and supervision of branch staff.
• Provide coaching and development for team performance.
• Schedule staff and manage time-off requests.
• Conduct performance evaluations and provide feedback.
• Support District Manager in sales strategy and targets.
• Promote branch services to meet customer needs.
• Analyze sales data and customer feedback for improvements.
• Organize and participate in community events and marketing activities.

Skills

Customer Service

Time Management

Staff Training

Coaching

Leadership

Sales Support

Education

Bachelor’s degree in Business Administration or equivalent experience

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

Master's Transportation is seeking an Associate Branch Manager in Illinois to oversee daily branch operations, customer service, fleet utilization, and team performance. You will partner with the District Manager to drive revenue growth, ensure customer satisfaction, and maintain fleet readiness.

You will lead rental operations, coordinate transportation logistics, supervise staff, coach on service standards, and ensure adherence to company policies while promoting branch services to meet