Branch Manager - Deposit Growth & Service Leader

AppleOne Employment Services; Danville (CA); On-site; USD 75,000 - 108,000; Full time

Job summary

AppleOne Employment Services in Danville, CA, seeks an experienced Retail Banking Branch Manager to lead a full-service branch onsite. The role emphasizes staff leadership, deposit growth, and exceptional customer service within a compliant, community-focused banking environment.

The ideal candidate has extensive branch leadership experience, strong operational controls, and a proven ability to coach teams to meet sales and service targets.

Qualifications

• Most recent role must be Branch Manager or higher (AVP, Operations Manager, or similar retail banking leadership).
• Minimum 7 years of experience in a retail banking branch environment.
• Minimum 5 years as Branch Manager in a full-service branch setting.
• Minimum 3 years handling complex business and consumer banking accounts.
• Proven success driving branch sales performance, deposit growth, customer acquisition, or related branch growth metrics.
• Strong knowledge of branch operations, audit preparation, compliance procedures, regulatory requirements, and operational controls.
• 5+ years of experience using core banking systems or banking software for daily operations, account servicing, approvals, and reporting.
• 3 to 5 years of experience with Microsoft Office, including Excel, Word, and Outlook.
• 3+ years of experience using compliance, audit, regulatory tracking, certification, or exception management tools.
• 2+ years of experience using branch performance dashboards or KPI reporting tools to monitor deposits, trends, cost of funds, and branch performance.

Responsibilities

• Lead daily branch operations, including staffing, workflow, service standards, transaction approvals, operational accuracy, and customer experience.
• Hire, train, coach, and develop branch team members through regular feedback, one-on-one coaching, performance reviews, and sales and service guidance.
• Drive branch growth through deposit acquisition, new account development, cross-selling, customer outreach, referrals, and local business development.
• Maintain strong compliance, audit readiness, internal controls, monthly certifications, and adherence to state, federal, and internal banking policies.
• Resolve escalated customer issues and support complex consumer and business banking needs with professionalism, urgency, and sound judgement.
• Partner with operations, commercial banking, business banking, and other internal teams to support customer retention, referrals, and branch performance goals.

Skills

Leadership

Coaching

Communication

Problem-solving

Customer service

Branch operations

Deposit growth

Sales strategy

Audit readiness

Compliance

MS Office

Excel

Word

Outlook

Staff development

Tools

Core banking systems

Banking software

KPI dashboards

CRM tools

Job description

AppleOne Employment Services in Danville, CA, seeks an experienced Retail Banking Branch Manager to lead a full-service branch onsite. The role emphasizes staff leadership, deposit growth, and exceptional customer service within a compliant, community-focused banking environment.

The ideal candidate has extensive branch leadership experience, strong operational controls, and a proven ability to coach teams to meet sales and service targets.