Branch Operations Leader - Growth & Member Experience

TENCU; Cookeville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

TENCU in Tennessee seeks a Director of Branch Operations to guide our Cookeville and Johnson City branches. You will lead branch teams, mentor supervisors, and partner with executives to grow member engagement and service excellence.

The role emphasizes strategic growth, risk management, and community outreach, with travel to East Tennessee branches to support operations and audits. Excellent leadership and vision are essential.

Qualifications

• 5-8 years of progressive banking or credit union experience.
• Minimum of 3 years in leadership or management roles.
• Strong knowledge of branch operations, deposits and retail banking.
• Experience leading teams, coaching employees, and driving performance.
• Bachelor's degree preferred.

Responsibilities

• Lead high-performing branch teams and Teller Supervisors across multiple locations.
• Develop future leaders and coach emerging talent within the organization.
• Drive sales, service strategies, and operational improvements.
• Ensure compliance with banking regulations and risk controls.

Skills

Strategic thinking

Communication

Relationship-building

Multitasking / prioritization

Confidentiality & professionalism

Education

Bachelor's degree preferred

Job description

TENCU in Tennessee seeks a Director of Branch Operations to guide our Cookeville and Johnson City branches. You will lead branch teams, mentor supervisors, and partner with executives to grow member engagement and service excellence.

The role emphasizes strategic growth, risk management, and community outreach, with travel to East Tennessee branches to support operations and audits. Excellent leadership and vision are essential.