East TN Branch Operations Leader

TENCU; Johnson City (TN); On-site; USD 90,000 - 140,000; Full time

Job summary

TENCU is seeking a seasoned Director of Branch Operations to lead our East Tennessee branch network, including Cookeville and Johnson City. You will direct branch teams and Teller Supervisors, develop future leaders, and elevate member experiences while driving operational excellence.

In this role, you will partner with executive leadership to drive branch sales, monitor performance, and implement efficiency improvements while ensuring compliance and risk controls across locations.

Qualifications

• 5-8 years of progressive experience in a banking or credit union environment.
• Minimum of 3 years of leadership or management experience.
• Strong knowledge of branch operations, deposit services, and retail banking.
• Experience leading teams, coaching employees, and driving performance results.

Responsibilities

• Lead High-Performing Teams: Provide leadership and direction to Teller Supervisors and branch teams across multiple locations.
• Drive Growth & Operational Excellence: Partner with executive leadership to develop and execute branch sales and service strategies; monitor performance and identify opportunities for growth, efficiency, and innovation.
• Ensure Compliance & Risk Management: Maintain compliance with applicable banking and credit union regulations; oversee audits, security procedures, and internal controls.
• Strengthen Community Connections: Represent TENCU in the community and build relationships supporting membership growth.

Skills

Leadership

Banking operations

Strategic planning

People development

Communication

Education

Associate degree

Bachelor's degree

Job description

TENCU is seeking a seasoned Director of Branch Operations to lead our East Tennessee branch network, including Cookeville and Johnson City. You will direct branch teams and Teller Supervisors, develop future leaders, and elevate member experiences while driving operational excellence.

In this role, you will partner with executive leadership to drive branch sales, monitor performance, and implement efficiency improvements while ensuring compliance and risk controls across locations.