Branch Operations Leader | Grow Referrals & Service

Lewisvillechamber; Aubrey, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Health savings account

Life insurance

Paid time off

Performance bonuses

Team rewards

Job summary

PointBank in Aubrey, TX is seeking a Branch Operations Manager to lead a high-performing team, energize staff, and deliver exceptional customer experiences that fuel branch success and community trust.

You will oversee teller operations and new accounts, manage cash while ensuring accuracy and compliance, teach fraud-prevention practices, and actively participate in community initiatives and referrals to strengthen relationships and growth.

Qualifications

• High School Diploma or GED.
• Experience in financial services or banking.
• Leadership or management experience.
• Strong communication and customer service skills.
• Positive attitude and passion for helping others succeed.

Responsibilities

• Lead, coach, and motivate a high-performing team through training, scheduling, and development.
• Drive branch growth through sales, referrals, and relationship-building opportunities.
• Oversee teller operations and new account activities while ensuring compliance and accuracy.
• Manage branch cash levels, vault operations, audits, and daily balancing procedures.
• Educate customers on fraud prevention and provide solutions that make banking easier.
• Ensure the branch is organized, well-stocked, and always ready to deliver outstanding service.
• Support community involvement initiatives and represent PointBank with pride.
• Identify opportunities to improve processes and strengthen team performance.

Skills

Financial services experience

Leadership experience

Communication skills

Customer service

Positive attitude

Team motivation

Education

High School Diploma or GED

Job description

PointBank in Aubrey, TX is seeking a Branch Operations Manager to lead a high-performing team, energize staff, and deliver exceptional customer experiences that fuel branch success and community trust.

You will oversee teller operations and new accounts, manage cash while ensuring accuracy and compliance, teach fraud-prevention practices, and actively participate in community initiatives and referrals to strengthen relationships and growth.